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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Jaguar's 600-hp XE SV Project 8 is the fastest Jaguar sedan ever

Jaguar is honing its XE SV Project 8 performance version, the car it calls its fastest four-door ever built. The manufacturer says the limited edition, 200mph sedan is almost production-ready, after countless small adjustments. The XE SV Project 8 will hit production in June. Only 300 of these 600-horsepower super sedans will be built, and they will all be handmade at Coventry's Special Vehicle Operations. Jaguar has also released this short documentary video clip about the project. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Project 8 Vehicle Dynamics Manager David Pook is enthusiastic about fettling with the car as long as it's possible. "The good thing about building only 300 cars, all handmade, is that you can keep developing the car right up to the start of production. And we've done just that." The recorded 0-60 mph time for the Project 8 is just 3.3 seconds, and it will go all the way to 200 mph. At the Nurburgring Nordschleife last year, it was able to set a four-door production car record time of 7 minutes and 21.23 seconds. There have been last-minute handling changes to make sure the car is just right, Pook says: "The springs have got stiffer and so have the engine mounts. The suspension arm bushes have changed. The brakes have been refined for the exact pedal feel and performance we want." Constant software modifications have also been made to alter the XE SV Project 8's responses. "It's certainly even faster, better handling and more responsive than it was six months ago. All that effort has been worth it." The car comes highly adjustable, as the ride height, camber, front splitter and rear wing setups can be altered. The stock tires are Michelin Pilot Sport Cup 2s on forged 20-inch wheels, and even the wheel bearings are ceramic! Front uprights, two-part upper wishbones, balljoints in place of rubber bushes, twin coil springs, dampers, lower suspension bushes, anti-roll bars and latest specification carbon ceramic brakes are all Project 8 specific, and the only bits lifted from the standard XE are the aluminum roof and front door skins. The vented bonnet and flared front wings and bumpers are carbon. One can also order the Project 8 with or without a rear seat, to save weight. Jaguar prices the Project 8 from GBP149,995 in the UK, or $210,000. Related Video: Featured Gallery Jaguar XE SV Project 8 Jaguar Special and Limited Editions Videos jaguar xe

Jaguar's V8-powered XE looks to take aim at the BMW M3

It seems that Jaguar's littlest sedan is about to get one of the company's biggest engines. One of our spy photographers caught the company testing a disguised XE. While most people's first instincts would be to dissect the car, our photographer paid some extra attention to the number plate, and looked up the car's registration. He says the registration reveals that this little car is packing a 5.0-liter V8. The only sort of 5.0-liter V8 Jaguar makes is supercharged and makes 550 horsepower or more. So what we're probably looking at is a future 550-horsepower XE R. On the car itself, there appear to be larger intake vents on each side of the front bumper, likely for cooling off a much bigger, hotter engine. And of course a more aggressive appearance. The V8 theory is further backed up by the quad-tip exhaust that clearly needs more development. Aside from these changes, this XE looks pretty similar to the sportier models in the current range. It has the same side skirts as the XE R-Sport and XE S. It also uses the same wheels as the XE S. We can safely say that at least the wheels will be different when the V8 model reaches production. As for when that will be, we'd say don't expect to see a revealed production model for at least a year, and possibly more, since there appears to be a decent amount of development left to do. Related Video: