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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Infiniti QX Monograph Concept debuts at Pebble Beach looking large

The Infiniti QX Monograph Concept is here, and it sure presents like a veiled look at the next Infiniti QX80 SUV to us. Now, Infiniti didn’t make any allusions to the QX80 in its announcement at Pebble Beach, but the full-size dimensions and general shape tell us pretty much everything we need to know. This reveal is also a continuation of InfinitiÂ’s “Monograph” line of concept cars with the most recent one being the QX60 Monograph. That concept previewed what would become the production QX60, suggesting that this next Monograph concept will do the same for the larger QX80. As for the details of this particular design concept, Infiniti went into great detail about all its elements. Starting up front, the grille is meant to evoke a bamboo forest with its gentle arcing lines surrounding the new Infiniti logo. Meanwhile, the black finish and surround hint at the power found behind it — Infiniti didnÂ’t say what this concept is powered by, but we fully expect the next QX80 to have a gasoline engine situated under the hood. Flanking the grille are the lights that Infiniti says feature its “digital piano key” design and both “welcome” and “farewell” animation sequences. Since the headlights and DRLs are separated, Infiniti went ahead with that intricate “piano key” look for the DRLs to create a distinct signature. They wrap from the grille to around the side of the front bumper in an attempt to emphasize the width and height of the QX Monograph. You really get a sense of the QX MonographÂ’s size from its side profile. It has a vast monotone greenhouse that visually separates itself from the body by being painted entirely in black. The minimalist styling Infiniti says it used for this vehicle is best seen from this angle. It has electric door handles that pop in and out to create an uninterrupted look all the way down the side of the SUV. Meanwhile, the massive wheels bring some visual pizazz to the whole package. TheyÂ’re machine-finished wheels with both black and red accents arcing through, and Infiniti says its design inspiration for them was wind turbines. And on the topic of paint, Infiniti says it developed a new hue called Akane for this concept. ItÂ’s difficult to tell in photos, but the six-layer paint glows in the sun in an attempt to mimic “a warm glowing red sunset as it transitions into a dark night sky.” Of course, in most conditions, itÂ’ll likely just look gray.

Nissan and Infiniti recall 1.2 million vehicles because backup camera might go blank

Nissan North America has issued a recall for more than 1.2 million vehicles due to the ability to change backup camera settings to the point where there is no image in the display. The recall, which was filed with NHTSA on Sept. 12, 2019, includes cars, trucks, crossovers, SUVs, vans, and coupes across both the Nissan and Infiniti lineups.  Reported by Automotive News, NHTSA recall No. 19V654000 affects a total of 1,228,830 vehicles across two brand lineups and more than two dozen models. It includes the 2018-2019 Nissan Altima, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Versa Note, Versa sedan; and 2018-2019 Infiniti Q50, Q60, QX30 and QX80. It also lists the 2019 Nissan GT-R and Taxis, as well as the 2019 Infiniti QX50, QX60, Q70, and Q70L. According to the recall, it is possible to adjust the backup camera and display settings "such that the rearview image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse." Although this type of occurrence would be extremely rare and most likely a mistake made by the driver, its real possibility means all of these cars are technically breaking the law. Federal Motor Vehicle Safety Standard (FMVSS) No. 111, "Rear Visibility," says so. According to Automotive News, this recall is not limited to the United States and also affects vehicles in Canada, South Korea, and Israel. The recall begins Oct. 19, 2019, and Nissan will provide affected customers with a free software update to fix the issue.