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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti EV delayed to add better tech

An evolution in lithium-ion batteries and "interesting advances in electric technology" are said to be responsible for the delay of Infiniti's electric car, the production version of the LE concept first shown at the New York Auto Show in 2012. At the time of its introduction, Infiniti said we'd have a version we could buy within two years; that timeline became 2015, and now Automotive News Europe reports that it's"still within in our mid-term plan" but officials aren't saying how long the delay will be.
When shown, the LE had a 24kWh lithium-ion battery and a 100kw electric motor producing 134 horsepower and 240 pound-feet of torque, a 100-mile range and the potential for wireless charging. It isn't clear if the postponement will bring improved specs or perhaps improved packaging and technology - or both. All we have for now is that the new timeframe is "not significantly" beyond the original plan.

2016 Infiniti QX50 is new and improved, kind of [w/video]

The Infiniti QX50 is, to be frank, ancient. It hit the market way back in 2007, and has labored on ever since. Through December of last year, the company only moved 2,727 QX50s. The year before, there were only 2,164 sales, and 3,495 in 2012. What do all three years have in common? The QX50 was Infiniti's slowest seller in each of them. Here's hoping, then, that this latest update will boost the 2+2 crossover's appeal. Being shown today at the 2015 New York International Auto Show, Infiniti has made a number of updates to its smallest crossover, with the most notable being a 3.2-inch stretch in its wheelbase and a 4.5-inch increase in its overall length. That makes for an enormous 4.3-inch increase in the legroom of the formerly cramped second row. Infiniti also made slight increases to the overall ride height, of 0.4 inches in for rear-drivers and 0.8 inches for all-wheel-drive variants. Outside of the dimensional changes, Infiniti also beefed up the former EX37's exterior, with new front and rear bumpers that boast SUV-like scuff plating, as well as LED accents in the new headlights and a new grille that is more in keeping with the brand's current design language. LED taillights sit out back as standard, while Infiniti will happily sell consumers an optional xenon headlight package. Infiniti may have updated the exterior, but the cabin looks largely unchanged, aside from the extra space in the second row. It looks like a complete carryover in terms of features, trim and general layout. Also unchanged is the QX50's 3.7-liter V6 engine. Output remains fixed at 325 ponies and 267 pound-feet of torque. Regardless of whether power goes to the rear or to all four wheels, a seven-speed automatic is in charge of managing the power. We'll have more on the freshened QX50, including live images, coming soon from the floor of the 2015 New York Auto Show.