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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti Q60 Concept paints a pretty picture of the brand's future

Infiniti's final teaser for the Q60 Concept may have given away the shape of the curvy coupe ahead of its debut at the 2015 Detroit Auto Show, but that's not necessarily such a tragedy for this model because the design has so many subtle touches. The more you look at it, the more cool details and ornate lines you notice. What initially looks fairly simple up front belies a multitude of fascinating details, including the F1-inspired lower air dam and the subtle fin at the tip of the hood. The design around the C-pillar may be complicated but is also attractive thanks to the confluence of design from the rear fender arch, beltline and crescent-shaped cutout in the window. The concept's interior also takes a minimalist approach. It's predominantly covered in cream leather and features sports seats in quilted leather. A mix of Alcantara and carbon fiber trim are able to show off the concept's performance intentions, though. Meanwhile the glass roof makes sitting behind the wheel feel airy and inviting. Underneath, the Q60 Concept's arching hood is the company's conceptual 3.0-liter, twin-turbocharged V6 and a seven-speed automatic. Infiniti promises the production of the mill is coming in the next two years. The big question is whether the mix of sharp edges and flowing lines on the Q60 Concept really see production without too much alternation. Infiniti plans to unveil the production version next year. Until then, check out how the model appears now on the floor of the Detroit show. Related Gallery Infiniti Q60 Concept: Detroit 2015 View 28 Photos Related Gallery Infiniti Q60 Concept View 28 Photos Related Gallery Infiniti Q60 Concept: Detroit 2015 View 14 Photos News Source: InfinitiImage Credit: Live photos copyright 2015 Drew Phillips / AOL Design/Style Detroit Auto Show Infiniti Coupe Performance 2015 Detroit Auto Show infiniti q60 infiniti q60 concept

Infiniti Q30 spied again

The Infiniti Q30 is back in the news thanks to the imminent debut of the QX30 Concept as its crossover counterpart at the upcoming 2015 Geneva Motor Show. The siblings are Infiniti's entrants into the popular premium compact ranks, and the standard hatchback was recently spotted in Europe with the least amount of concealment yet. Granted, this tester is still pretty heavy camouflaged, but this is a lot better aesthetically than the previous garbage-bag-covered look. While the pattern makes specifics hard to discern, the translation from the motor show stand to the road appears to be leaving the Q30 Concept's styling largely intact. Up front, the squinting headlights and swollen-rectangle shape of the grille remain similar, and while they are pretty hard to spot, the slashes down the side are faintly visible from some angles. The rear hews even closer to the original design with a comparable shape for the taillights and hatch, but exhausts are much smaller on this test car. Underneath the skin, the Q30 reportedly shares its platform with the Mercedes-Benz GLA-Class, and the engine is also expected to be the 2.0-liter turbocharged four-cylinder available in Mercedes' compact lineup. Official details should start spilling out soon, though, because Infiniti wants production of the hatchback to begin in 2015 at the Sunderland plant in the UK. A launch for the US market is expected in 2016. Featured Gallery Infiniti Q30 Spy Shots Image Credit: CarPix Spy Photos Infiniti Hatchback Luxury infiniti q30 infiniti q30 concept