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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Six luxury-car features I'm ashamed to admit I love

A hot compress felt wonderful on my sore back. The methodical kneading of my shoulder blades loosened the knots that formed over several hours of driving. The Swedish-style pulses firing into my lumbar region released more tension.
I wasn't getting a much-needed massage following a recent road trip. I was getting it during the road trip.
I grew up riding in the back seat of a 1976 Chevy Nova. But once you use these lux features, it's easy to go soft.

2021 Infiniti QX80 gets full off-road prep, will take on the Rebelle Rally

Infiniti just revealed an off-road prepped QX80 that will take on the Rebelle Rally this week. Beginning today, the Rebelle Rally is an all-female rally where racers navigate off-road terrain from Lake Tahoe to the Imperial Sand Dunes by the U.S.-Mexico border. It’s 1,200 miles of rough terrain, so the luxurious QX80 needed a little help to get ready for it. The big bruiser of an SUV was handed off to Calmini Products Inc. in California for the prep work. It got a three-inch lift, heavy-duty control arms, off-road performance shocks, high clearance front and rear bumpers and thicker skid plates. The new Off-Road Monster 18-inch wheels are wrapped with chunky Nitto Terra Grappler all-terrain tires. We wouldnÂ’t normally say this about an Infiniti, but this QX80 looks badass. Calmini also added a PowerTank air-up tank and digital air-down kit to keep those tires at optimal pressure levels. Other extras include a rally computer, heavy-duty shackles and ropes, tow straps, two sets of Maxtrax platforms (to lift the vehicle for service if necessary), a fire extinguisher and two full-size spare tires secured in a custom-built cargo area cage. Both drivers are automotive journalists: Nicole Wakelin and Alice Chase. TheyÂ’re allowed compasses, roadbooks and maps, but no other navigational tools are available. The rally is scheduled to conclude on October 17. InfinitiÂ’s QX80 is a fine choice for this event, especially when you consider its underpinnings. The big SUV still uses a body-on-frame construction shared with the Nissan Armada. Nissan enthusiasts will also know that the Armada is based on the Nissan Patrol, which is a capable off-roading truck of an SUV sold in other parts of the world.