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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Toyota, Lexus dominate KBB's Best Resale Value Awards

Toyota and Lexus stormed the 2014 Kelley Blue Book Best Resale Value Awards, winning a combined 18 categories including best brand and best luxury brand. This marks the third year in a row that both automakers have won the Brand and Luxury Brand resale value awards. In all, Toyota won 11 categories and Lexus won seven.
Honda made a good showing, as well, winning two segments (Accord Plug-In Hybrid and Civic Si) and putting one car on the top-10 Best Resale Value list (CR-V). Chevrolet did even better, winning two segments (with the V6 Camaro and the Corvette) and placing three cars on the top-10-overall list (again, the Camaro and Corvette, plus the Silverado 1500).
The other winners came from Jeep, Dodge, Infiniti, Subaru and Audi. To give you a clearer picture of the Toyota and Lexus domination, their 18 mentions represents more than half of the 34 awards (including the top-10-overall list).

This is the 2017 Infiniti Q60 Coupe totally exposed

Right about now, Infiniti's holiday card to Autoblog is going to get "lost in the mail." That's because we're going to spoil the automaker's next big debut nearly two full months ahead of schedule. Oops. What you see above comes from a promotional shoot for the new Q60 coupe. The photos taken here will probably serve as the official images when the new coupe bows in January at the 2016 Detroit Auto Show. The look is more or less what we expect, serving as a literal translation of the Q60 coupe concept that debuted last year in Detroit. That means it's darn handsome. The front fascia is bold, with Infiniti's trademark grille dominating the nose. As we predicted in our most recent round of spy photos, the Formula One-inspired front bumper has been ditched in favor of a more conventional unit, likely owing to Infiniti parent Renault-Nissan's pending divorce from the Red Bull Racing team. This is not a bad thing. There was just too much Mercedes-Benz SLK in the concept's front bumper. The pert tail features a remarkably short deck and an aggressive roofline, although we aren't sure how the company's heavily kinked beltline works on a two-door model. The profile is also highlighted by a set of vents just aft of the front axle. Overall, we're finding the new Q60 coupe to be a worthwhile alternative to the BMW 4 Series, Audi A5, Lexus RC, and the upcoming Mercedes C-Class coupe in terms of aesthetics. As previously reported, the most powerful Q60, likely featured here, will be offered with a 3.0-liter, twin-turbocharged, 400-horsepower V6. A 2.0-liter turbo pilfered from Mercedes will serve as the base engine. As for the cabin, we unfortunately don't have much to show you (we need to leave something for Infiniti to show in Detroit, right?). We can tell you that the overall cabin should be reminiscent of the Q50 sedan, and the Q60 isn't likely going to depart much from the controls and infotainment on its four-door sibling. Related Video: