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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti QX Sport Inspiration Concept fits perfectly in the QX50's shoes

If there was any doubt about whether the Infiniti QX Sport Inspiration Concept is a preview of the next QX50, the official details presented at the 2016 Beijing Motor Show should erase them. The concept is smaller – a lot smaller – than the last QX70. And despite a recent update to the QX50, the brand's midsize crossover is due for a new model. We're basing that statement on dimensions. The QX Sport Inspiration Concept rides on a 110.2-inch wheelbase, and is 181.1 inches long, 74.8 inches wide, and 65 inches high. The last QX50, meanwhile, rides on a 113.4-inch wheelbase, and is 186.8 inches long, 71.0 inches wide, and 62.7 inches high. Ignore the different lengths – the concept's front and rear overhangs are remarkably short and aren't likely to translate to production – but the wheelbase, width, and most importantly the height, present a footprint that's remarkably similar to the QX50. Combine that with our assessment of the QX Sport Inspiration Concept's styling, and it's a virtual certainty that we're looking at the QX50's successor. As we said yesterday, the high beltline, tight greenhouse, long hood, and aggressive headlights are all trademarks of both the QX50 and QX70. Infiniti didn't say what kind of engine is under this concept car's hood (if there even is one – it might just be an engineless shell), but we're almost certain it's something performance-oriented. That would prove true if and when a new production QX50 is unleashed. We're betting the company will opt for the increasingly familiar setup of the new 3.0-liter, twin-turbocharged V6, a seven-speed automatic transmission, and all-wheel drive, like what you can get on the Q50 Red Sport 400 and new Q60. With 300- and 400-horsepower versions of this engine available, it could signal an introduction of a two-tier QX50 lineup. We're getting ahead of ourselves, of course. The QX Sport is still only a concept, but Infiniti's latest information dump at the 2016 Beijing Motor Show serves as even stronger evidence that its CUV lineup will grow back to four vehicles sooner rather than later. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

NHTSA, IIHS, and 20 automakers to make auto braking standard by 2022

The National Highway Traffic Safety Administration, the Insurance Institute for Highway Safety and virtually every automaker in the US domestic market have announced a pact to make automatic emergency braking standard by 2022. Here's the full rundown of companies involved: BMW, Fiat Chrysler Automobiles, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, Kia, Mazda, Mercedes-Benz, Mitsubishi, Nissan, Subaru, Tesla, Toyota, Volkswagen, and Volvo (not to mention the brands that fall under each automaker's respective umbrella). Like we reported yesterday, AEB will be as ubiquitous in the future as traction and stability control are today. But the thing to note here is that this is not a governmental mandate. It's truly an agreement between automakers and the government, a fact that NHTSA claims will lead to widespread adoption three years sooner than a formal rule. That fact in itself should prevent up to 28,000 crashes and 12,000 injuries. The agreement will come into effect in two waves. For the majority of vehicles on the road – those with gross vehicle weights below 8,500 pounds – AEB will need to be standard equipment by September 1, 2022. Vehicles between 8,501 and 10,000 pounds will have an extra three years to offer AEB. "It's an exciting time for vehicle safety. By proactively making emergency braking systems standard equipment on their vehicles, these 20 automakers will help prevent thousands of crashes and save lives," said Secretary of Transportation Anthony Foxx said in an official statement. "It's a win for safety and a win for consumers." Read on for the official press release from NHTSA. Related Video: U.S. DOT and IIHS announce historic commitment of 20 automakers to make automatic emergency braking standard on new vehicles McLEAN, Va. – The U.S. Department of Transportation's National Highway Traffic Safety Administration and the Insurance Institute for Highway Safety announced today a historic commitment by 20 automakers representing more than 99 percent of the U.S. auto market to make automatic emergency braking a standard feature on virtually all new cars no later than NHTSA's 2022 reporting year, which begins Sept 1, 2022. Automakers making the commitment are Audi, BMW, FCA US LLC, Ford, General Motors, Honda, Hyundai, Jaguar Land Rover, Kia, Maserati, Mazda, Mercedes-Benz, Mitsubishi Motors, Nissan, Porsche, Subaru, Tesla Motors Inc., Toyota, Volkswagen and Volvo Car USA.