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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti's QX50 Concept debuts in oh-so-close-to-production form in Detroit

Infiniti debuted the new QX50 concept today at the Detroit Auto Show, a preview of the midsize crossover set to hit the market soon and an evolution of the 2016 QX Sport Inspiration. This previews the followup to the current QX50, which debuted way back in 2007 as the Infiniti EX. The QX draws on Infiniti's current design language and looks like a slightly shortened version of the larger QX60. While this is still a concept, don't expect the full production version to stray too far from what we see here. Infiniti's press release is full of phrases like "driver-centric, passenger-minded" design, but in reality it's just a handsome but mostly traditional shape. The big news is that the QX50 will be the first application of Infiniti's trick variable-compression 2.0-liter turbocharged inline four. The engine's design promises both high horsepower and high fuel economy. Infiniti is claiming 268 horsepower and 27-percent better fuel economy when compared to the outgoing model. View 17 Photos Also coming on the new QX50 are a suite of active safety and autonomous features. While the details on both are extremely vague, Infiniti claims that the autonomous tech will allow the driver to retain ultimate control over the vehicle. That seems a bit counter to how autonomous driving works, so it will be interesting to see how the system actually functions. The active safety systems are said to be proactive, with future versions using lasers, radar, and cameras. While the outgoing QX50 was a rear-wheel-drive swoopy crossover, this new model appears to send power to the front wheels. Infiniti's release doesn't expressly say, but it does hint towards it with notes about a shorter hood and a "front-biased intelligent all-wheel drive system." This makes sense, and we don't see many enthusiasts lamenting the loss of a dated, rear-drive crossover. No word on pricing or when we'll actually see a production version. The current model turns 10 this year, albeit with a mid-cycle refresh. Look for news of a final production version very soon. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Related Gallery Infiniti QX50 Concept View 24 Photos Image Credit: Live photos copyright 2017 Drew Phillips / Autoblog Design/Style Detroit Auto Show Infiniti Technology Emerging Technologies Crossover SUV Concept Cars Videos Original Video 2017 Detroit Auto Show infiniti qx50 variable compression ratio

Infiniti will reinvent its models, tech and design language as part of reboot

Infiniti raised more than a few eyebrows when it announced plans to follow a strategy it described as Nissan-Plus. Although this term suggests the brand's image will be dangerously watered down, its chief executive stressed its flag will remain firmly planted in the luxury car segment as he outlined what to expect in the coming years. The executive team led by Infiniti boss Peyman Kargar will reboot the company with a focus on profitability. "Premium brands should bring more money to the company, so that's the objective. We are not at the level we want to be," he told Automotive News. Several new products are on their way, including a crossover with a fastback-like roofline named QX55, and Kargar clarified many future models will ride on an architecture shared with parent company Nissan. It will be compatible with gasoline-powered, hybrid and electric drivetrains. He explained sharing platforms and components is necessary to save money because the company, like its peers and rivals, is spending a small fortune on developing electrified, autonomous, and connected technology. The shift will likely spell the end of the driver-friendly rear-wheel drive platform found under the Q50 and the Q60, but don't expect Infiniti to put its emblem on, say, a Sentra, and call it a day. It will remain a luxury brand. "The objective is to use these assets of the company, and then to reinject the money we are saving into the luxury experience and ingredients of Infiniti. We will put more money into Infiniti's future, but this money will come from the savings in globalized platforms," Kargar explained. The strategy he's outlining is one many of the firm's competitors have already adopted. Lexus, Acura, and Audi all build cars using parts sourced from their respective parent company. Lamborghini's Urus is related to the Volkswagen Touareg under the sheetmetal. Kargar noted every upcoming new model will be defined by an overhauled design language. We don't know if recent concept cars (like the QX Inspiration introduced in Detroit in 2019; pictured) will influence its upcoming vehicles. However, its future cars will offer nicer interiors, more user-friendly infotainment systems, and they'll receive tech features before Nissan's variants get them, which, oddly, hasn't always been the case in recent years. Infiniti's turn-around will start in 2020, when the aforementioned QX55 makes its debut after a brief delay.