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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti QX70 drops V8 for 2015, holds line on pricing

QX70 was the only application for the 5.0L, making it a tough sell in the boardroom.
It was always easy to chuckle a bit at Infiniti's branding of its FX crossover as a "bionic cheetah" - until you drove the thing. It was something of a revelation when it came on the market in late 2002 - certainly visually, but also in terms of performance, particularly in V8 guise. The Porsche Cayenne burst on the scene at the same time, and between the two of them, they vividly illustrated that the idea of a performance utility vehicle wasn't the oxymoron it first appeared to be.

Infiniti confirms all-new sports sedan will debut in Detroit

While the automotive world may currently be focused on the Los Angeles Auto Show, those looking to stay ahead of the curve have their sights set farther down the road. One such automaker is Infiniti. On the first of the LA press days, the Japanese luxury brand has announced an all-new model to debut in Detroit this January.
According to Infiniti, an all-new model will be unveiled at the 2013 North American International Auto show. The debut will be accompanied by a performance from world renowned Cirque Du Soleil as well as a live stream simulcast of the event.
It's unclear whether Infiniti will be showing a redesign of the G sedan, which has been spotted testing, or a new sub-G compact performance-luxury four-door. We will know for sure on January 14 when we bring you news form the Infiniti stand.