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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

4 ways Infiniti’s Q Inspiration concept bridges present and future

Infiniti's new Q Inspiration concept is a striking fastback sedan that the company says reflects an inflection point for both the luxury brand and the broader auto industry itself. It represents a bridge between technologies. That's true in the literal sense; it employs Infiniti's new variable compression turbocharged engine technology, which provides performance features while maximizing efficiency, and bridges the gap to more advanced powertrains. It also features Nissan's ProPilot semi-autonomous driving technology. But it's also true for the concept car's design, which Infiniti says provides a simple, elegant solution to complex technological questions — offering a palate cleanser, if you will, for the complicated technologies hidden beneath the gleaming surfaces. Oddly enough, the futuristic-looking Q Inspiration owes a debt of gratitude to the Prototype 9, the concept based on a 1940s-style grand prix car that Infiniti released last year. Alfonso Albaisa, Infiniti's senior vice president for global design, said that project became "a kind of a blank canvas for us to play with" and allowed for new discovery and expression with minimal brush strokes. It also led designers back to Ma, the Japanese concept of mastery of empty space. We spoke with Albaisa about how the concept's design echoes the theme of bridging the present and future. 1. The cabin's forward proportion and roominess Using the space-efficient VC-Turbo engine gave the designers space to shift the cabin forward and move the A-pillars back, creating a more centered and elongated cabin, with maximum headroom. The interior is clean, with orange and black leather with orange accents and backlit birch wood accents. The center console is floating, providing seamless connectivity to technology and hiding mechanical elements. Albaisa says it's the first manifestation of Infiniti's new form language for an era of advanced powertrain and future technologies. 2. The grille In what Albaisa describes as "a little bit of an accident" and "kind of tongue-in-cheek," the Q Inspiration's grille is a kind of trompe l'oeuil phenomenon. From directly in front, you can see the small fins, but viewed from the side, they disappear. So much so that Albaisa said he was initially fooled. "From a functional point of view, we need to breathe," he said. "But I think in the future, where there'll be a lot different types of technology, probably the car can breathe less. So we don't need that dominating big open mouth.

Japan sends official to Lebanon over fugitive Carlos Ghosn

BEIRUT — Japan's deputy justice minister met top officials in Lebanon on Monday over the case of NissanÂ’s fugitive ex-boss, Carlos Ghosn, who fled to his home country late last year while on bail in Japan and awaiting trial. Ghosn was arrested in late 2018 and is facing charges of under-reporting income and breach of trust. He says he is innocent. He led Nissan for nearly 20 years. State Minister of Justice Hiroyuki Yoshiie (pictured above with Lebanese Justice Minister Marie Claude Najm) met President Michel Aoun as well as the Lebanese minister of foreign affairs. Yoshiie did not speak to reporters after the meetings and is scheduled to hold a news conference later in the day. Aoun's office said in a tweet after the meeting that they discussed mutual relations and ways of developing them "in addition to matters that are of interest for both countries." The tweet did not mention Ghosn, who made his first public appearance in Lebanon in early January saying he fled a “nightmare” that would not end and vowed to defend his name wherever he can get a fair trial. On Friday, Japan's Justice Minister Masako Mori said she was dispatching the official to Beirut to explain the Japanese justice system and improve cooperation. She said Japan hoped Lebanon would gain “a proper understanding of the Japanese criminal justice system.” Japan and Lebanon do not have an extradition treaty, and it's unlikely Lebanon would agree to send Ghosn, considered a Lebanese national hero, back to Japan to face trial. Mori acknowledged that there were “various environments” and laws that underpin each country's stance. Nissan, maker of the Leaf electric car and Z sports car, said in a statement regarding the justice officialÂ’s trip that it hoped Ghosn would return to Japan to stand trial, “so that all the facts can be properly established under JapanÂ’s judicial system.” Having spent months in detention and struggling to gain his release on bail under stringent conditions, Ghosn said he fled in the belief he could not get a fair trial in Japan. Japan has requested GhosnÂ’s return through Interpol and issued an arrest warrant after his escape. Lebanese prosecutors issued a travel ban for Ghosn in January and asked him to hand in his French passport following the Interpol-issued notice against him. NissanÂ’s sales have plunged recently, and it sank into losses for the last fiscal quarter. The brand is widely considered to have been tarnished by the controversy around Ghosn.