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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti QX30 Concept is... a mountain lion that stings?

According to Alfonso Albaisa, Executive Design Director at Infiniti, "The Q30 Concept was like a panther, lithe and slender. We transformed the QX30 Concept into a mountain lion, strong and muscular." He added, "With its higher stance and edgier design to match its tough capabilities, you can almost visualize how the QX30 Concept floats like a butterfly and stings like a bee." We're not quite sure that it looks like a mountain lion or whether it buzzes and stings, but it's definitely more aggressive than the Q30 Concept that it shares a good deal of underlying structure with, and that seems appropriate. We also think it stands apart as different than the cars it will compete against, like the Audi Q3, BMW X1, Mercedes-Benz GLA, Lexus NX and Buick Encore, which is a good thing, considering that those models have a solid head-start in the burgeoning premium compact crossover segment in which the QX30 will play. Power in this conceptual crossover comes from a 2.0-liter, turbocharged four-cylinder, and a seven-speed automatic transmission sends power to all four wheels, but Infiniti is quick to say that the QX30 will boast "a wide range of powertrains," so perhaps a hybrid or diesel could join the fray in some markets. We'll have to wait and see, but Infiniti says the QX30 is "earmarked for production" in 2016. Feel free to read more in the press release below, but not before scrolling through our high-res gallery of live images from Geneva, above. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. Stylish and Capable: Infiniti QX30 Concept debuts in Geneva – Infiniti's precursor to a premium compact crossover – Sharp design, rugged looks and command sitting make QX30 Concept the ideal urban explorer – Hints at a full range of powertrains to suit every need Hong Kong/Geneva – Infiniti has revealed the stylish and highly capable QX30 Concept, the design vision that will inspire a new premium compact crossover. Making its debut at the 2015 Geneva International Motor Show, the QX30 Concept cements Infiniti's ambitions to expand into the global premium compact segment, which is forecast for significant growth with the entry of younger affluent customers. Combining the sleek lines of the coupe with the command sitting and all-wheel drive of a crossover, the QX30 Concept is just as adept at navigating high street as it is exploring weekend getaways.

Infiniti Q60 Concept previews sexy styling, twin-turbo V6

Okay Infiniti, this was worth the waiting and teasing. Behold, the Q60 Concept, the coupe that foreshadows a future production two-door while also introducing a new family of 3.0-liter, twin-turbocharged V6 engines. It's fair to say we like it very much. Of course, this is not our first unfettered look at the Q60 Concept. Infiniti's final "teaser" image showed off the final product, but now we can analyze it from all angles, including the lovely, almost S-Class Coupe-like rear end and the clean, fashionable cabin. The Q60 Concept's design, particularly in the swoopy profile, comes across as organic and muscular, particularly in the shape of the front fenders and rear haunches. The car's dead front view reveals a few styling details that were overshadowed by the angle of the teaser image, like the interesting ridge that runs from the grille into the powerfully domed hood. A fixed glass roof gives the cabin an open-air feel, while the overall layout is largely reminiscent of the current Q50 sedan, only with cleaner, updated materials that we wouldn't bet on making production. Thin sport seats look supporting and feature quilted leather bolsters, while a two-tone steering wheel spices up the driving environment. Under the Q60 Concept's hood is the same 3.0-liter, twin-turbocharged V6 that was first shown on the Q80 Inspiration Concept from the 2014 Paris Motor Show. According to Infiniti, the direct-injected six-pot will arrive in a production car within the next two years. In the Q60, a seven-speed automatic handles power delivery, although it's unclear if a similar gearbox would be used alongside the production engine. Other notable features on this sleek two-door include Infiniti's Direct Adaptive Steering system and the new InTuition system, which promises a "fully customizable digital environment." Of course, we'll have much, much more on the Q60 Concept tomorrow, when it makes it arrives on the floor of the 2015 North American International Auto Show in Detroit. Scroll down for the full press release from Infiniti. January 11, 2015 Infiniti Q60 Concept: Fusing exhilaration and power - Infiniti's precursor to a high-performance sports coupe - Unique proposition of striking styling and high-output powertrain in a premium package - Previews new family of powerful and efficient engines Hong Kong/Detroit – Infiniti has set out to captivate the imagination and exhilaration of sports coupe fans with the stunning Q60 Concept.