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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti Prototype 9 is a wonderfully beautiful EV grand prix car

Few automobiles are as elegantly beautiful as the open-wheel grand prix cars of the 1940s, '50s and '60s. The simple, slender shapes of these cars bear no extravagant flourishes or adornments. The purposeful design is what gave these cars their beauty, and it's these classic machines that inspired the new Infiniti Prototype 9. Teased earlier this week, this concept blends old and new, with classic lines hiding a modern all-electric powertrain. The Prototype 9 will make its full debut next week at the 2017 Pebble Beach Concours d'Elegance. Infiniti says the car was built around a simple idea: what would a 1940s Infiniti grand prix car look like? While the silver paint may be more German than Japanese, the design could easily be mistaken for an actual '40s grand prix car. Only the Infiniti-styled grille gives it away. Everything about it, from the thin bias-ply tires wrapped over center-locking wire wheels to the bulging screws around the driver's seat, is pitch perfect. Underneath that achingly long hood rests a prototype electric motor and battery from Nissan's Advanced Powertrain Department. The combo sends 148 horsepower and 236 pound-feet of torque straight to the rear wheels. That's good enough to send the svelte 1,962 lb car to 62 mph in just 5.5 seconds. Top speed is right at 106 mph. While speed may die off towards the top end, all that torque and a 43/57 front to rear weight distribution should make the Prototype 9 a riot on a small, tight circuit. There's only enough juice in the battery for about 20 minutes of flat-out racing. The handmade steel body rests on a steel ladder-frame chassis. The front suspension uses a leading-arm rigid axle with transverse leaf spring while the rear uses a De Dion axle, also with a transverse leaf spring. The Prototype 9 also uses old-school hydraulic rotary type dampers. There's no power steering and no brake booster for the four-wheel disc brakes. The car was designed and built by a number of different departments within Infiniti and Nissan. A simple sketch expanded as more and more designers and engineers wanted to have a hand in the project. The steel body panels were all shaped and hammered by hand. The bare cockpit is only adorned with a thin seat, three gauges, a few switches, a gear selector and the steering wheel. The gauges are set into a fixed aluminum hub in the center of the steering wheel.

Race recap: 2015 Abu Dhabi Grand Prix is Germany rising as sun sets

Mercedes-AMG Petronas driver Nico Rosberg Rosberg doesn't attribute anything mystical to the form that got him ahead of teammate Lewis Hamilton. He said simply, "Before it was close in the other direction, now it's close in this direction." Mercedes non-executive chairman Niki Lauda went further, saying Rosberg's "brain has switched." Under the desert spotlights it switched so far ahead that Lewis Hamilton qualified nearly four tenths behind the German. Kimi Raikkonen flew the scarlet for Ferrari in third position. Being three spots ahead of Valtteri Bottas gave Raikkonen a huge advantage in locking up fourth position in the driver's championship. Even if he doesn't care about it, as he's publicly stated, Ferrari probably does. Teammate Sebastian Vettel was classified 16th after the German slowed down after making a mistake on his final hot lap, and neither he nor his engineer realized how quickly times were falling on a cooling track. He'd be promoted to 15th when Lotus driver Romain Grosjean was penalized for a gearbox change. Sergio Perez knocked it out of the park for Sahara Force India, claiming fourth ahead of Daniel Ricciardo in fifth for Infiniti Red Bull Racing. Williams driver Bottas was in sixth, in front of the second Force India of Nico Hulkenberg and the second Williams of Felipe Massa in eighth. Daniil Kvyat ensured both Red Bulls were in the top 10 with his ninth position, and Carlos Sainz got the upper hand in qualifying over his Toro Rosso teammate Max Verstappen for the final time this year, rounding out the top 10. Beyond Nico Rosberg's mind, one of his weaknesses was his slow starts. Those are stronger, too, the German tearing off away from the field when the lights went out. Hamilton bogged enough to have to defend from Perez behind, the Mexican trying to slide between Hamilton and Raikkonen on the run to the first corner. Rosberg held the lead into Turn 1 and likewise held it through Turn 21 on the last lap of the race, only ceding it during pit stops. Rosberg's 14th victory gets him level with Graham Hill on the wins list – on the anniversary of Hill's death in a plane crash – and marks the first time in his 10-year F1 career that he's won three races in a row. More proof of his strength: the last few races we haven't heard Rosberg ask for regular updates about what Hamilton's doing, he just drives. Hamilton gave it his best but that wasn't enough.