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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

8 fastest depreciating cars in America

Getting a new car is an amazing experience. The fresh new scent, the barely touched interior, the double digit miles on your odometer, and... the depreciation once it leaves the car dealers lot? Maybe not that last one. To save you from the hurt of a quickly depreciating new car, we collected 8 of the fastest depreciating cars in America. And here's a surprise, one of them is a Toyota. Learn more at Autoblog.com Cadillac Infiniti Jeep Kia Lincoln Toyota Autoblog Minute Videos Original Video jeep compass cadillac xts infiniti q50 camry q50

Infiniti QX55 Luggage Test | The price to be paid for a coupe

The Infiniti QX55 is the crossover-coupe version of the QX50, which like other such variants available throughout the industry, chops the roofline and cargo area down to create a "coupe-like" appearance. Obviously, this results in a reduction in cargo capacity, but because that reduction is largely above the back seat line, the actual reduction in usable cargo space isn't as great as you might expect. While carrying a large box or some other tall, bulky thing will be more difficult, smaller items like suitcases won't necessarily be much different since carrying them above the back seat line can reduce or eliminate rear visibility and create a hazard by flying forward while stopping as well. It's for those very reasons I don't stack to the roof in luggage tests. Now, I have not tested the QX50, so I have no point of comparison in that regard. But I have tested a variety of crossover-coupes and the QX55 does indeed share common attributes ... and detriments.  On paper, the Infiniti QX55 has 26.9 cubic-feet of cargo space behind its back seat. That is basically the same as the Audi e-Tron Sportback and a bit less than the Mustang Mach-E and Toyota Venza. The Cayenne Coupe figure just seems inaccurate.  The QX55's back seat reclines, however, so its amount is variable. I do not know where Infiniti set it while doing it's measurement, but I set it for a comfortable degree comparable to most fixed back seats. You can also easily lower the back seat with handles in the cargo area. Both elements are pictured below.  Now, let's get to the bags. As in every luggage test I do, I use two midsize roller suitcases that would need to be checked in at the airport (26 inches long, 16 wide, 11 deep), two roll-aboard suitcases that just barely fit in the overhead (24L x 15W x 10D), and one smaller roll-aboard that fits easily (23L x 15W x 10D). I also include my wife's fancy overnight bag just to spruce things up a bit (21L x 12W x 12D). Cool, that was easy. All the bags easily fit with minimal Tetrising and ... Oh no. Wait, they don't. Despite all the bags seeming to be clear of the liftgate, the power-closing function got stuck repeatedly. I could slam it shut manually, but that's another no-no here at Luggage Test Portland in order to keep things consistent.  I then Tetrised and Tetrised and Tetrised again. No good, no good, no good. "Boy, what an annoying cargo area," I said to an empty street. This is what eventually worked after the sixth attempt.