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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

New details emerge on Inifiniti QX50’s unique new variable-compression engine

Infiniti will release the world's first production variable-compression engine when it releases the 2019 QX50 midsize SUV sometime next year. Now we have some new details on the innovative new engine, which Infiniti is calling VC-T, for Variable Compression Turbo, after the luxury brand offered a prototype test drive. We wrote extensively about the complicated technology underpinning the new engine last year. It's the latest novel development that could represent a range-extender, if you will, for the embattled internal combustion engine in an era when automakers and governments are shifting their focus to electric vehicles. The VC-T is a new inline-four, 2.0-liter that combines the power of a high-performance turbo gasoline engine with the torque and efficiency of an advanced diesel engine, but without the latter's notorious emissions. It features the ability to seamlessly raise or lower the stroke of the pistons in the combustion chamber, depending on the driving conditions it detects and inputs from the driver, to select the best compression ratio—anywhere between 8:1, typical for high-performance engines, and 14:1 for high efficiency. In essence, it delivers the performance of a V6 but is much more efficient, with improved fuel efficiency of between 10 to 15 percent with its best competitors, per Car and Driver. You can view how it works in motion via the video below. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. It's also quieter, more lightweight and compact than V6 engines with comparable power outputs, estimated at 268 horsepower and 288 pound-feet of torque. In a prototype test drive, Car and Driver writes that the engine "felt very conventional" and responsive, with strong and smooth acceleration. "The only indication you have that the compression ratio is changing is from an indicator in the instrument cluster next to the boost gauge." The engine is expected to deliver fuel economy gains of 27 percent in combined city-highway EPA rating over the outgoing QX50, which had a 3.7-liter V6. The 2019 model, fitted with the VC-T, should get about 26 mpg in combined fuel economy, and it will get to 60 mph almost one second faster than its four-cylinder counterparts, Nissan's chief powertrain engineer, Shinichi Kiga, told Automotive News. The VC-T engine is the result of 20 years of development spanning more than 100 prototypes and around 300 patents at Nissan.

2018 Lincoln Navigator vs luxury SUV rivals: How it compares on paper

The all-new 2018 Lincoln Navigator is an impressive, luxury-lined beast. However, while its Black Label interior stood out most during our first drive of the new Navigator, it also seemed pretty clear that much of this full-size SUV was superior to the competition in a number of fundamental ways. Its Raptor-sourced 3.5-liter V6 had class-leading power for one, and its third-row seat seemed as spacious and comfortable as its rivals' are cramped and barely usable. To search for your next new vehicle, try Autoblog' s Car Finder. Yet, I wanted to take a closer look at how the Navigator fully compares on paper to its competitors - especially the Cadillac Escalade with which it most directly competes. The below spreadsheet should tell the whole story, but as you can see, there's an awful lot of class-leading green highlighter in the Navigator's column. The cargo volume and third-row legroom numbers are particularly telling, with the latter actually going up to 42.3 inches when you slide the second-row fully forward. Now, a few things to note about the above spreadsheet. The GLS-Class is also available as the GLS 550, which boasts a 4.7-liter V8 that just comes up short to the Navigator with 449 horsepower but has to deal with only 5,578 pounds. Its $94,950 price tag is comparable to the Navigator Black Label. Much of the LX 570's information is also applicable to the Toyota Land Cruiser, which, badge aside, could certainly be considered a member of this segment given its feature content and still-hefty price tag. It has better ground clearance and approach/departure angles than its Lexus sibling, along with an as-indicated lower price. Much of the Escalade's information also applies to the GMC Yukon Denali, while the Infiniti QX80 is applicable to the Nissan Armada. Related Video: Cadillac Infiniti Lexus Lincoln Mercedes-Benz SUV Luxury Off-Road Vehicles consumer lincoln navigator