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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

2020 Infiniti Q60 Infotainment Driveway Test | Baby steps forward

Infiniti is slowly coming round to the modern age of infotainment systems this year, and our first taste of that is in the 2020 Infiniti Q60 Red Sport 400. This performance coupe has an updated system in it that, while it looks a whole lot like it did before, represents a step forward for Infiniti. Most importantly, Infiniti has finally added Apple CarPlay and Android Auto functionality for 2020. Every new 2020 model year car should ship with the smartphone connection technology baked in, and Infiniti has finally gotten with the program this year on nearly all of its cars (QX60 is the holdout). The delay might have something to do with Nissan/Infiniti's reluctance to share customer data to Apple and Google, or perhaps Infiniti was waiting to roll out a broader interface update, but either way, the hardware they've applied it to would seem to be the same as before.  2020 Infiniti Q60 infotainment system View 9 Photos This updated interface also has upgraded graphics for a smoother experience. The improved performance is acceptable, but the problem with Infiniti’s InTouch twin-screen system has always been more than just its lack of speed. Compared to the advanced infotainment systems from Germany, InTouch looks and feels about five years behind the curve. Mercedes' MBUX, BMW's iDrive and AudiÂ’s MMI all respond with the speed and vigor we expect from top-shelf smartphones these days. The Infiniti's UX is as uninspiring as it gets. Simple, colored boxes fill the bottom screen, and a difficult-to-reach navigation system fills the top. Unfortunately, Infiniti decided to drop Apple CarPlay and Android Auto functionality into the top screen, too — there was hardly any choice, as important car functions and settings are found on the bottom. Reaching all the way to the top row of icons on Spotify while driving is not easy when theyÂ’re all the way up there! And I promise you, my arms are normal length for a 5-foot 10-inch individual. A widescreen solution is better, which we once again found to be the case in the new Toyota Highlander. Another new feature this year is the addition of a WiFi hotspot for up to seven devices. Once again, itÂ’s a feature thatÂ’s been offered for years from other manufacturers, but itÂ’s still worth noting that a new Infiniti you buy will have it. After using the system every day for a week, nothing truly got on my nerves. It works, albeit slowly and without flare or excellence.

Infiniti Q Inspiration Concept shows a future with variable compression

For weeks, Infiniti has been teasing the Q Inspiration Concept ahead of its official debut at the Detroit Auto Show. Details were absent, but the design was clean, swoopy athletic. Not seeing any tailpipes on the rear end, we hoped it could sport some kind of electrified powertrain, but surmised that Infiniti could take the opportunity to further showcase its variable compression turbocharged engine technology. Now, Inifniti has officially taken the wraps off its Q Inspiration Concept, and has indeed chosen to use the stunning show car to demonstrate "near future applications" of the potent yet efficient VC-Turbo tech. VC-Turbo made its production debut in the 2019 QX50 at the 2017 Los Angeles Auto Show. Here, in the Q Inspiration, VC-Turbo allows Infiniti designers to make the most of the packaging, taking advantage of the compact powertrain to increase the size of the cabin while maintaining the footprint of a mid-size car. Electric automakers like Fisker, Lucid Motors and the like have been doing something similar with electric powertrains, but Infiniti's VC-Turbo allows the company to do something similar with technology that is ready for primetime, while still bridging the gap to more efficient future powertrains. VC-Turbo, as we've learned earlier, allows the engine to change and optimize compression ratios on the fly, between 8:1 for high-performance situations, to 14:1 for maximum efficiency. Mounted to the exhaust manifold integrated in the cylinder heads of the four-cylinder engine is a single-scroll turbocharger. The system, says Infiniti, provides the torque and response of a hybrid or turbodiesel powertrain without sacrificing efficiency. In the Q Inspiration, the power is directed to four wheels via a front-biased all-wheel-drive drivetrain. The system can direct torque to the rear wheels individually as needed. As a design study, the Q Inspiration is a success. The proportions and lines are sleek and attractive, accentuated by the car's white paint. There's kind of a lot going on up front, with a large "double-arch" grille at the leading edge. Everything behind that, though, looks particularly harmonious. Its elongated cabin and coupe-like dimensions help provide efficiency while maximizing headroom for the four occupants. It's a car that stands up to close inspection, as attention to detail makes it more interesting the closer you scrutinize it, inside and out.