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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

2015 Infiniti QX80 gets a minor refresh, fancy new trim

Infiniti revealed an ever-so-slightly refreshed QX80 alongside its Q70 luxury sedan this morning in New York. The biggest news for the brand's fullsize SUV is the addition of a range-topping trim level, unimaginatively dubbed the QX80 Limited.
The Big 80 sports a couple of styling tweaks in an effort to bring its appearance more in line with the brand's current design language. The "double-arch" grille with mesh inserts we first viewed on the Q50 now adorns the front fascia, and the head and taillights have gone full-LED. Still, it's hard to call this SUV anything but ugly. It's bulbous and almost brutish, which aren't generally words you want to have to use when talking about any kind of luxury vehicle.
There aren't many updates inside or to the drivetrain, either. Like the Q70, Infiniti has added a couple of new tech features, such as its Predictive Forward Collision Warning system and High Beam Assist. Although it's getting a bit long in the tooth, the interior remains nice, with lots of wood and leather all around. The SUV continues to use a 5.6-liter V8, which produces 400 horsepower and 413 pound-feet of torque, mated to a seven-speed automatic transmission.

2014 Infiniti Q50 and Q60 Coupe and Convertible order guides leaked

The pricing and configurator for the 2014 Infiniti Q50 were revealed a couple months ago, and now InfinitiQ50.org has uncovered leaked order guides for Infiniti's all-new luxury sedan as well as the renamed Q60 Coupe and Convertible.
From the looks of things, if you'd like a rear-wheel drive Q50, you may have to have to special order it. All three Q50 RWD models say "Sold Order Only" on the model, mix and MSRP page. As for the Q60 models, the only differences for the 2014 model year - aside for the new name, of course - are related to exterior coloring. A new Venetian Ruby hue is being added to the palette.