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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti Q30 Concept uncovered in Frankfurt

The curtain has officially been raised on the Infiniti Q30 Concept at the Frankfurt Motor Show, an oft-teased five-door hatchback that will move the neo-luxury brand downmarket to compete with the Audi A3 and Mercedes-Benz CLA-Class. Not only is Infiniti moving down market, it's targeting a younger audience, a field that it hasn't traditionally played in, that wants something different than a hum-drum luxury car. According to Infiniti's marketing director, Hugues Fabre, "Younger customers are coming into the premium segment with their own attitude toward premium-ness."
Infiniti's trademark styling elements are on full display here, from the radically kinked C-pillar and Q50-inspired headlights and grille, to the dramatic character lines on the profile. In the cabin, it looks like an extraterrestrial disco, with a lot of violet lighting, bronzed touchpoints and creamy leather. Ignore the concept car tinsel, though, and you'll see that Infiniti is dead serious when it says the Q30 foreshadows a production model.
We'll have plenty more of the Infiniti Q30, including live images from the 2013 Frankfurt Motor Show floor, very soon. Until then, click over to our Frankfurt coverage page, scroll down for a full press release on the Q30, or click over to the high-res gallery.

Infiniti Q60 Concept a shadowy vision of future coupe

Until now, the Infiniti Q60 has been one of the brand's holdovers from its old naming scheme and previous design ethos, as a rebadged G37 Coupe. Those times are coming to an end though, because we are getting our first glimpse at a Detroit Auto Show-bound concept that previews the next-gen two-door. Infiniti's freshly released teaser shows the sport coupe concept in shadowy silhouette. Based on this photo, we can see that the Q60's design features delicately swooping lines with a touch of hard-edged contrast coming from sharp creases in the body. Portions of it, especially towards the rear, bring a little of the Q80 Inspiration from the Paris Motor Show to mind. A previous rumor suggests this shape is very close to the actual design of the production version. Infiniti subtly reiterates that in its release by saying the concept foreshadows the styling we might see in future products from the luxury automaker. Scroll down to read the concise announcement for the Q60 concept. Infiniti Q60 Concept: The Power of Exhilaration December 12, 2014 Hong Kong – Infiniti today gives an intriguing first look at the premium sports coupe concept to be displayed at the 2015 North American International Auto Show (NAIAS) in Detroit. Muscular lines are revealed in the silhouette of the Q60 Concept: pure, well-defined contours, making the concept's intentions easy to understand at first glance. Overall proportions and full-sized wheels placed out at the corners of Q60 Concept make an unmistakable design statement and add to the exhilaration of the performance coupe. This latest concept builds upon the design language seen on recent Infiniti concept cars, foreshadowing the strong visual consistency to be a key ingredient of products in the future Infiniti lineup. ENDS