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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

2025 Infiniti QX80 teased with features from the QX Monograph Concept

Infiniti began talking about its brand turnaround, and how that would affect the flagship QX80 SUV, toward the end of 2022. When the automaker debuted the QX Monograph Concept at last year's Pebble Beach Concours, the QX80 didn't get a mention in the announcement. However, the Monograph's size and lines made it clear where the top line was headed, those lines given a real work to do since designers didn't lean on the crutch of chrome to cheat their way to visual interest. The production QX80 is nearly here, Infiniti ready with the first installment of a teaser campaign in the runup to the SUV's March 20 online debut. The handful of images and a silhouette at the end of the video show plenty of Monograph details will make their way to showrooms as part of the new design language called Artistry in Motion. The video is barely about the vehicle, more about the camouflage pattern best seen in the photos. Infiniti worked with Japanese digital generative artist Kaoru Tanaka to create a pattern for the wrap that's less confusing to the eye than the errant lines and swirls in typical camo, a title card telling us, "[We] believe our artistry in motion is too extraordinary to remain completely hidden."  The photos show the good stuff. The split headlights and "piano key" DRLs from the Monograph are there, so too are flush door handles, a trim identifier. a full-width taillight and a deeply sculpted rear bumper. The QX80 lives on in the fender vent, shorn of chrome, though. One of the marquee features will be a 24-speaker Klipsch audio system that Infiniti showed at CES. And if an image at the dedicated site for the new QX80 is accurate, there will be an illuminated Infiniti badge in the grille and the most ornate puddle lights on the market. Previous reports have a twin-turbo 3.6-liter V6 displacing the current 5.6-liter V8 under the hood. The V6 is expected to make about 450 horsepower, 50 more than the V8, while being more fuel efficient about it. The menu of changes will likely take the MSRP above the $80,000 mark. After the March 20 debut, the QX80 gets a public debut at the New York Auto Show. Related video:

Join Autoblog editors for a full video tour of the 2019 Detroit Auto Show

The 2019 North American International Auto Show might have been a little more quiet than past years, but there were still some pretty major reveals, including the Toyota Supra, new Ford Explorer, Shelby GT500, Subaru WRX STI S209 and Kia Telluride. We also saw some lovely concepts like the Nissan IMs and Lexus LC Convertible. Senior Editor Alex Kierstein, Consumer Editor Jeremy Korzeniewski and Senior Green Editor John Beltz Snyder join me, Associate Editor Reese Counts — with Social Media Manager Michael Dylan Ferrara behind the camera — on a long walk through the show. We discuss cars, poke around the stands, dress a bloody wound and answer your questions in the Facebook comments. For more Detroit coverage, you can check out Autoblog's picks for the best in show, listen to our podcast or look at the best images from all the reveals. Finally, don't forget to watch Editor-in-Chief Greg Migliore hand over our 2019 Technology of the Year award. Related Video: Green Detroit Auto Show Acura Cadillac Chevrolet Ford GM Hyundai Infiniti Kia Lexus Nissan RAM Subaru Toyota Volkswagen Truck Convertible Coupe Crossover Hatchback Minivan/Van SUV Videos Sedan facebook 2019 detroit auto show live