2010 Infiniti Ex35 on 2040-cars

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Analyzing De Nyscchen's 25-year comeback plan for Infiniti

"It took us 25 years to bring Audi back in the US. This kind of thing takes a long time."
When Johan De Nysschen left his post at Audi of America last year to take the seemingly thankless job of leading Infiniti's global operations, it seemed like a familiar scenario. Like Michael Dukakis going from one of two men that could have won the White House to teaching political science at an obscure Florida college.

Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Infiniti Q Inspiration inspires electrified vehicle platform

This year's Detroit Auto Show was a bit light on forward-looking concepts, so the Infiniti Q Inspiration was a highlight, what with it's gorgeous curves and elegant interior. And lucky for us, Infiniti has decided to bring the lovely sedan to production. It will have a substantial difference to the concept, though ... The concept version used the variable-compression turbocharged four-cylinder from the QX50, which was a bit of a surprise considering the car's grille was nearly filled in. The production Q Inspiration will eschew the purely internal combustion engine for an electrified powertrain. Infiniti hasn't given any details, but that wording seems to indicate that it will be some kind of hybrid, or — less likely — an EV. Supporting the hybrid theory is the fact that Infiniti plans on putting this new sedan into production within five years. Infiniti has previously announced that its first full EV will launch in 2021, which is just three years out. That being said, we wouldn't preclude the possibility of a full EV Q Inspiration later on, or even a plain internal-combustion model, since the idea behind the original concept was that it could support multiple powertrains. Besides being another vehicle to help Infiniti reach its electrified vehicle sales goals for 2025, it will also be built in China. "We very much had China in mind when designing the Q Inspiration," said Infiniti Chairman and Global President Roland Krueger." Four more Infiniti models will also be built in China following this sedan. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.