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Hyundai, Genesis, Subaru warn their dealers about markups

Six weeks ago, word got out that Ford's VP of sales for the U.S. and Canada wrote one of those "It has come to our attention..." e-mails to the automaker's dealer body. The VP's problem was dealers trying to get reservation deposits for the Ford F-150 Lightning well above the official $100 fee. The tomfoolery resulted in interactions "with customers in a manner that is negatively impacting customer satisfaction and damaging to the Ford Motor Company brand and Dealer Body reputation." Two weeks later, GM told its dealers to cut out the reservation gaming and the markups on the 2023 Chevrolet Corvette Z06, banditry that's been going on for two years. Two weeks ago, Ford was back at it, this time about markups on the Bronco. Last week, Asian automakers swept into the melee, with Hyundai and Genesis, Subaru, and Infiniti writing letters to their dealers to deliver some variant of, "Stop pissing off the customers." Automotive News reported an SVP at Hyundai Motor America and the COO at Genesis Motor North America sent letters to their dealers expressing disappointment at "certain pricing practices which, if left unchecked, will have a negative impact on the health of our brand." One of the practices mentioned was dealer markups, another was the bait-and-switch, with dealers advertising one price then charging a higher price once the customer showed up at the lot. The letters acknowledged that dealers are separate companies to the automakers and have the right to set their own prices. The automakers cannot interfere with that; their leverage is distributing allocations and perks such as advertising support and financial incentives. So, like a movie boss letting the protagonist go on a technicality, the brands wrote, "we cannot stand idly by watching the actions of the aforementioned dealers undo all the efforts we collectively have put into making these brands what they are today." Jalopnik got tipped to a letter Subaru of America CEO Thomas Doll sent to that brand's dealers. Doll's polite yet insistent tone was the result of a letter a loyal Subaru owner sent to the automaker's VP of Customer Advocacy. In the market for a third brand-new Forester, the owner said they encountered a "tax" labeled a "Low Inventory Surcharge" of as much as $6,000, putting the Forester out of reach.

Hyundai ix35/Tucson replacement comes into view

Last week, we showed you some leaked images of the Hyundai Intrado Concept, a vehicle set for debut at next week's Geneva Motor Show. We suspect that the Intrado will act as the inspiration for the next Hyundai Tucson, known elsewhere in the world as the ix35. Now, we can bring you the first images of that car undergoing testing.
There is quite a lot of cladding on this prototype, although we can make out a set of slim headlights that are similar in shape to the Intrado. The two cars also share a similar shape in the greenhouse, although obviously the prototype wears an extra set of doors behind the B-pillar.
Don't be fooled by the heavy cladding on the rear hatch, either, as it's just there to disrupt the look of the profile. It's fairly easy to spot where the roofline starts its dive down.

Autoblog Podcast #362

Episode #362 of the Autoblog podcast is here, and this week, Dan Roth and Chris Paukert cover the year-end news, including the surprise resignation of Hyundai Motor North America CEO John Krafcik, strong early sales for the 2014 Jeep Cherokee, and 2015 Ford F-150 rumors ahead of its expected Detroit Auto Show debut. Dan also had a chance to look back at 2013 and ahead to 2014 with Autoline's John McElroy. We start with what's in the garage and finish up with some of your questions, and for those of you who hung with us live on our UStream channel, thanks for taking the time. Check out the new rundown below with times for topics, and you can follow along after the jump with our Q&A. Thanks for listening!
Autoblog Podcast #362:
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