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Hyundai to offer new shopping service with money-back guarantee

The internet has made purchasing a car easier than ever before. There are dozens of websites, including Autoblog, that have apps and search tools to help find and compare new car prices. Still, the idea of actually walking into a dealership to deal with haggling, trade-ins, financing and paperwork still seems daunting. Starting soon, Hyundai will be streamlining much of that process with its new Shopper Assurance program. The new service helps knock out much of the legwork before you even step into a dealer. There's even a money-back guarantee. With Shopper Assurance, potential customers can search Hyundai inventory with "market prices" listed. That price includes the car's MSRP minus incentives and other dealer discounts. Most of the paperwork for the purchase can be done online. This includes valuing a trade-in, applying for financing, checking credit scores and calculating payments. Test drives can be scheduled online and can be done anywhere, including a customer's home or office. The most interesting part of the new service is the three-day money back guarantee. If for some reason a customer isn't satisfied, they can return the car for full refund. That said, there are a couple of caveats. The car must have fewer than 300 miles on the odometer since purchase and a dealer must inspect the car for damage or wear. The new service will launch later this year in Miami, Orlando, Dallas and Houston and will roll out in 2018 nationwide. Related Video:

Hyundai recalling 186k Elantras due to possible headliner detachment

Following at least one reported incident of a man who claimed his ear was sliced in half following the deployment of his side airbag, Hyundai has announced a recall for certain model year 2011 through 2013 Elantras; specifically those manufactured from November 12, 2010 through March 5, 2013. In these Elantra models, a support bracket that is attached to the car's headliner may become dislodged when the side curtain airbag deploys. If that should happen, occupants may be in danger of a laceration injury by way of the flying bracket.
Hyundai will notify owners of affected vehicles, while dealers will service the dangerous bracket by applying adhesive strips. (Feel free to insert your own duct tape joke here.) The service will be performed free of charge, starting in May of this year. Follow on to read the National Highway Traffic Safety Administration notice, below.

For Hyundai, ZEV credit rules are working

The California Air Resources Board (CARB) has been working on its Zero Emission Vehicle (ZEV) plan since the early 1990s, so no one at Hyundai could act surprised when the automaker finally started selling enough vehicles to be affected by the rules around 2012. In fact, the company had lots of time to prepare for being reclassified as an Intermediate Volume automaker and the obligations to sell ZEV vehicles – fuel cell vehicles, electric vehicles, or plug ins – that come with that title. Today, Hyundai has more credits than it needs and no plans to sell them to other, less forward-looking automakers. "We are not in the business of buying or selling ZEV credits." - Mike O'Brien Anyone paying close enough attention will know that Hyundai has been working on hydrogen fuel cell technology since a little before 2000. O'Brien said that Hyundai's fuel cell program "predated regulation for us by more than a decade and a half." That's why the company is in good standing today. In the ZEV marketplace, the value of one ZEV credit is private information between those who sell them and those looking to buy. So, while we don't know how much money Hyundai's extra credits are actually worth, California does publish the credit balances, so we can at least know how many Hyundai has.The most recent seem to be from 2014, which are available here. That's when Hyundai had 896 ZEV credits, 4,825.71 "advanced technology partial zero-emission vehicles" (AT-PZEV) and 6,751.80 PZEV credits, but O'Brien said that, "We are not in the business of buying or selling credits. To my knowledge, there is nobody I know in this company that has investigated either the purchase or sale of ZEV credits." Hyundai Tucson Fuel Cell in BeeZero Hydrogen Carsharing Program View 6 Photos Instead, Hyundai - like many other automakers - is generating its own credits by selling zero-emission vehicles to offset the vehicles it sells that are too dirty in the ZEV credit scheme. And the company's recent expansion of Tucson Fuel Cell sales into Northern California is likely a preview for the vehicle's availability in the Northeast. After all, that's where the next batch of H2 stations is due and O'Brien has said in the past the Hyundai will sell the vehicle where there's fuel. O'Brien said Hyundai is talking to the same hydrogen providers that competitors like Honda and Toyota are talking to (so, FirstElement Fuel), but is not ready to make any announcements about any infrastructure partnerships.