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Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.

5 classic trucks and their polarizing modern revivals

EVs are helping eliminate Detroit's gas-guzzling problem. Some revivals of gas-powered classics are getting the EV treatment.  But not every revived model looks exactly like its original counterpart. We're in a new era of hulking Detroit metal, and you can thank EVs. Americans can't get enough of their big, beefy trucks and SUVs. But for many years, some of the biggest gas guzzlers fell out of fashion as gas prices rose and emissions regulations tightened. But in the past few years, some of the most iconic American truck nameplates have been brought back to life with electric motors, like the GMC Hummer. In other cases, as with the Ford Bronco, improvements in engine technology and more interest in rugged adventure vehicles made a gas-powered revival possible. Even some revivals that started as gas-powered, like the Chevy Blazer and the Jeep Wagoneer, are now getting electrified spinoffs. (Even if they don't always look quite as sleek as their original inspiration.) Here are side-by-sides of five classic American trucks and their modern counterparts. The Jeep Wagoneer 1975 Jeep Wagoneer and 2024 Electric Jeep Wagoneer SStellantis After a long wait, Jeep released its revival of the classic Wagoneer and Grand Wagoneer in 2020. Starting later this year, an electric version of the luxury Jeep SUV will join the Wagoneer lineup. The Chevrolet Blazer A 1973 Chevrolet Blazer and a 2024 Chevrolet Blazer EVGetty Images, General Motors The Chevrolet Blazer was first rebooted in 2019 as a sporty family SUV. The modern Blazer shares zero resemblance to its boxy, off-roading older sibling, but it has still managed to become one of Chevy's more popular SUVs in recent years. The Blazer EV came later, and was one of the first models GM built on its new Ultium battery platform. The Hummer A Hummer H2 and the 2023 Hummer EV pickup truckGetty Images, General Motors Once the poster child for Detroit's big, bad gas guzzlers, the Hummer got new life as an electric pickup truck in 2021. The Ford Bronco A 1971 Ford Bronco and a 2022 Ford BroncoFord Motor Co. After a rouge group of engineers and designers inside Ford spent years trying to breathe life back into the Blue Oval's boxy off-roader, the Ford Bronco was finally resurrected in 2020 amid a rise in popularity for rugged adventure vehicles. The Ford Ranger 1985 Ford Ranger and a 2024 Ford RangerFord Motor Co.

2024 GMC Sierra EV revealed with 754 horsepower, 400 miles of range

This is the 2024 GMC Sierra EV in all its Denali Edition 1 glory. You probably knew this was coming. After all, when Chevrolet debuts a new pickup, the GMC version of said truck is typically quick to follow. That’s exactly the case here yet again as the Sierra EV follows the somewhat recent debut of the 2024 Chevy Silverado EV. Per usual, the Chevy and GMC versions of the electric truck share a lot of similarities. TheyÂ’re also different in many of the same ways weÂ’re accustomed to within the GM pickup family. The biggest differentiator is design. If the Silverado EV wasnÂ’t your cup of tea, perhaps the Sierra EV is! Just like the Silverado EV, the Sierra rides on GMÂ’s Ultium platform. ItÂ’s being offered exclusively in Crew Cab form at launch. GMC designers emphasized its upright stance and proportions as typical truck styling. However, close examination will show a lot of curved edges and a focus on aerodynamics to achieve a lower coefficient of drag. The front grille is devoid of any flashy patterns, as GMC has opted to go for the shield aesthetic. Light is heavily used to bring a flash of design to the face — the whole grille features a light-up surround. A three-bar charging status indicator can be seen on the front end, and engineers intentionally mounted the headlights lower in the front fascia than usual. For the Denali Edition 1 (the only version of the Sierra EV available at market launch), all of the exterior trim is done in glossy black, except for the areas you might step on, which are finished in a flat black. The rear features GMCÂ’s MultiPro tailgate, and just like the Silverado EV, the Sierra EV comes with the fancy MidGate. GMC calls it the “MultiPro MidGate,” but itÂ’s the same tech used here as youÂ’ll see in the Silverado EV. With the MidGate down, you get nine feet of storage between the cab and the tailgate. Storage can extend out to 11 feet if you use the MultiPro tailgateÂ’s stopper feature with the tailgate down. Also, the MidGate can be folded with a 60/40 split, so you can get that extra length and still retain some backseat passenger room. All of the powertrain and battery tech is similar to the Silverado EV. That means you get a pair of electric motors for all-wheel drive capability with a combined output of 754 horsepower and 785 pound-feet of torque. YouÂ’ll need to be in “Max Power Mode” (we know, much less exciting than WTF mode in the Hummer EV) to realize all that power.