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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2019 GMC Sierra spied sporting just a thin wrapping

A new Chevy Silverado is on the way, and along with that comes it's fraternal twin, the GMC Sierra. We've seen spy shots before, but, like the Silverado we saw a few days ago, this is our best look yet. Nearly all of the loose-fitting camouflage has been removed, giving us a decent view of the bodywork. A brief look shows that the Sierra and Silverado will have significant styling differences for this generation. In the past, GMC trucks have been little more than rebadged Chevrolets. That's been changing in recent years, and the divide seems to be growing larger. The grille looks much larger than the Silverado's and there appears to be a small inlet right where the hood meets the front. From the side, we can see that the two trucks have different fenders and beds. The wheel wells on the GMC are squared off at the rear. Compare that to the round wells on the Chevy. Out back, the design is far more similar. Both trucks appear to have rear-facing exhaust outlets. The taillights, too, look to have close to the same shape. A big bulge in the center of the tailgate likely hides a large GMC badge. We still don't have a firm reveal date, but look for some further news this auto show season. Related Video:

Chevy and GMC trucks get CNG option pricing

Chevrolet and GMC have clued us in to pricing of the bi-fuel option for the 2015 Silverado and Sierra 2500HD CNG and 3500HD CNG pickups: it starts at $9,500; we're still missing the rest of the pricing inferred by the word "starts," however. If you remember from the Chicago Auto Show introduction, the 6.0-liter V8 puts out 360 horsepower and 380 pound-feet of torque when drinking gas, 301 hp and 333 lb-ft when inhaling CNG.
Chevrolet figures that a bi-fuel Silverado HD is worth $2,000 in savings if driven 19,500 miles on CNG and 7,500 miles on gasoline in the span of a year, a recoup rate easily attainable to high-mileage fleet owners. It can be specced on double- and crew-cab pickups with single rear wheels, not on dualies.
The 2015 Chevrolet Express and GMC Savana short-wheelbase passenger and cargo vans also get CNG options, starting at $10,825 for the three-tank system, and $12,090 for the four-tank system that can only be had on the cargo hauler. You'll find a bit more info on all of the permutations in the press release below.