2008 Gmc Sierra 1500~on Star~crew Cab~bed Liner~xm Radio~in Az on 2040-cars

Auto blog

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2019 GMC Sierra 1500 pickup teased on Twitter

GM's half-ton pickup line will be fully rounded up later this week when the new GMC Sierra 1500 is revealed. Though the unveiling is on March 1, GMC has provided a teaser of the new truck ahead of time on Twitter. It shows only the front fascia, but considering the Sierra's history of simply being a badge-engineered Silverado, it's arguably the most important angle of the truck. The teaser confirms a few things we were expecting based on past spy shots. The headlights look much more conventional than the Silverado's rather small units. The Sierra's grille, unlike the Silverado's, will also rise above the tops of the headlights, providing more of a big-rig appearance. We also finally get to see the GMC badge on the front of the Sierra, and it looks like it's an enormous rendition. As for the rest of the truck, previous spy shots have shown the Sierra will have other subtle styling changes from the Silverado. The wheel wells are shaped differently, and the taillights will be unique to the GMC. The interior of the new Sierra will look almost identical to that of the Silverado, with the exception of a few minor trim details. We also expect the Sierra to use the same engine lineup as the Chevy's, which at this point we know will consist of a 3.0-liter turbocharged diesel inline-six, and naturally aspirated 5.3- and 6.2-liter V8s. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Next-gen GMC Sierra spied with diesel power

The next generation of GM trucks is arriving soon, and we're expecting a huge leap forward over the current lineup. The Chevy Silverado and the GMC SIerra sell extremely well, but haven't done much to move the segment forward in a long time. The Ford F-150 has an all-aluminum body and turbocharged V6 power. The Ram 1500 gained a diesel and coil spring suspension. These spy shots show that diesel may be in the cards for GM. Some quick shots and copious use of flash show what is most likely a tank for diesel exhaust fluid and a diesel particulate filter, both necessary equipment for any modern diesel. It's unclear what form factor that engine will come in, though GM has a number of engines to choose from, including the 2.8-liter inline four that's found in the Colorado and Canyon, though that may be a little light duty for the Silverado and Sierra. Other rumors surrounding the trucks suggest a move to an aluminum cab while retaining a steel bed. That seems like a reasonable move for GM, even if the company was attempting to shame Ford for its move to aluminum a few years ago. Look for more news as early as the Detroit Auto Show in January. Related Video: Featured Gallery 2019 GMC Sierra spy shots View 21 Photos Image Credit: Spied Bilde Spy Photos Chevrolet GMC Truck