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Mystery man buys fast food worker a new car

A mystery man bought a Tennessee fast food worker a new car. 34-year-old Jeff Smith told WKRN he was approached by an older stranger as he was exiting a grocery store. The two struck up a conversation about Smith's 1991 Geo Storm. The vehicle is falling apart; it has more than 350,000 miles on it, a cracked dashboard, no drivers side window, and a door that is literally being held closed by a small hook. The stranger asked Smith to follow him down the road to James Motors, but then asked the fast food worker to wait outside. Smith told WKRN, "He comes back out and says, 'How do you like that blue pickup?' I said. 'It looks great.' Then he said, 'Well, I bought it and it's yours now.' [...] It's just a blessing. It's the best thing that has ever happened to me." At first, Smith didn't believe this was even real. But the owner of James Motors showed up at the fast food restaurant where he works with the keys and title to the 2001 navy blue GMC Sonoma. The mysterious benefactor didn't want to be identified, but asked smith to do something nice for someone else in the future. Weird Car News GMC geo

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Expect greater differentiation in GM's next-generation SUVs

General Motors says its next-generation Chevrolet Tahoe, Suburban, GMC Yukon and Cadillac Escalade models will offer shoppers improved interior differentiation. Car and Driver recently caught up with Chris Hilts, GM's creative manager of interior design, who said that the cabins will all feature unique instrument panels, consoles, center stacks and switchgear moving forward. Apparently GM is now aware that consumers may be bothered by the fact that today's $85,000 Escalade has effectively the same cabin as a $45,000 Tahoe. Hilts says SUV buyers want more refinement than their pickup purchasing counterparts - and those same buyers also want their SUVs to have more exterior differentiation between the company's Silverado and Sierra pickup lines. Shocking.
That all sounds good to us, but we've heard this song and dance before. GM made big waves about how different the new-for-2013 Silverado and Sierra would look from each other, but judging by what we've seen so far, GM's stylists are painting in shades rather than with the full spectrum. For more on the what to expect out of GM's new SUVs, click on the C/D link below.