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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM can't keep up with most popular pickup orders

With the market for pickup trucks at its best since before the recession, General Motors can't afford any hiccups with the launch of its new 2014 Chevrolet Silverado and GMC Sierra twins, but it sounds like the popularity of V8-powered trucks is causing some supply-chain issues. Bloomberg reports that GM is experiencing a shortage of 5.3-liter V8 engines because an unnamed parts supplier has been unable to keep up with demand. This is leading GM to restrict the number of V8 Silverado and Sierra trucks that Chevrolet and GMC dealers are allowed to order.
Although it's unclear how long it will take to resolve the parts shortage, GM doesn't have much time to sort it out, as a new Ford F-150 looms on the horizon. At launch, GM's fullsize trucks were offered only with a base 4.3-liter V6 and the 5.3-liter V8, but a burlier 6.2-liter V8 will be available soon. Interestingly, at least at the moment, GM truck buyers don't seem as willing to downsize to V6 power as buyers of the F-150, which gets some 42-percent of its sales from trucks equipped with its EcoBoost V6 engine (not including the normally aspirated base V6).
Working out the kinks in the Silverado and Sierra's supply chain couldn't be more important to the health of the company. Full-size pickups are a huge profit driver - in 2012, the trucks were said to make up about two-third of GM's total profits.

2019 GMC Sierra spied sporting just a thin wrapping

A new Chevy Silverado is on the way, and along with that comes it's fraternal twin, the GMC Sierra. We've seen spy shots before, but, like the Silverado we saw a few days ago, this is our best look yet. Nearly all of the loose-fitting camouflage has been removed, giving us a decent view of the bodywork. A brief look shows that the Sierra and Silverado will have significant styling differences for this generation. In the past, GMC trucks have been little more than rebadged Chevrolets. That's been changing in recent years, and the divide seems to be growing larger. The grille looks much larger than the Silverado's and there appears to be a small inlet right where the hood meets the front. From the side, we can see that the two trucks have different fenders and beds. The wheel wells on the GMC are squared off at the rear. Compare that to the round wells on the Chevy. Out back, the design is far more similar. Both trucks appear to have rear-facing exhaust outlets. The taillights, too, look to have close to the same shape. A big bulge in the center of the tailgate likely hides a large GMC badge. We still don't have a firm reveal date, but look for some further news this auto show season. Related Video: