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2024 GMC Acadia drops lowest trim, entry price starts at $43,995

GMC unveiled the third-generation Acadia at last summer's Detroit Auto Show, loading as many instances of "More" as it could. The all-new midsizer is longer, taller, with more room for occupants and cargo, more standard features, and a more powerful engine with a higher tow rating. The exterior dimensions return the Acadia a footprint closer to the SUV's first-gen proportions, that SUV about 201 inches long. For the 2024 version, overall length stretched another 10.6 inches to 205 inches, swallowing a wheelbase that grew 8.4 inches to nearly match that of the related Chevrolet Traverse, and overall height climbed 3.2 inches — except on the AT4 trim, which sits another inch higher thanks to a suspension lift. Plumping the exterior makes more room for occupants and cargo, GMC saying second-row passengers enjoy 27% more seat room while cargo gets 80% more space, 12.8 cubic feet formerly compared to nearly 23 cubes now. The new engine is a turbocharged 2.5-liter four-cylinder making 328 horsepower and 325 pound-feet of torque, outdoing the 2023 Acadia's retired, turbocharged 2.0-liter four-cylinder that made 228 hp and 258 lb-ft, and the retired 3.6-liter six-cylinder that made 310 hp and 270 lb-ft. It shifts through an eight-speed automatic, a loss of one cog compared to the 2023 Acadia transmission. The additional gumption means gains for the tow rating, now maxed at 5,000 pounds. That's anywhere from 1,000 to 1,700 pounds more than before. The new Acadia also comes standard with new ADAS features like enhanced lane keep assist, front pedestrian and bicyclist braking, and rear park assist, and offers Super Cruise. Early pricing info reveals that "More" extends to the window sticker, which should surprise no one. These aren't minor bumps, either. Assuming destination holds steady at $1,395, MSRPs for the 2024 Acadia and their differences from 2023 are: Elevation: $43,995 (New trim) AT4: $51,395 ($6,600) Denali: $55,695 ($6,195) Some small print: These figures pay for front-wheel drive except on the AT4, which is AWD only. Getting AWD on those other trims costs $2,000, same as now. The 2023 Acadia started with an entry-level SLE trim that cost $38,195, and that's been booted from the lineup, so too the SLT trim that started at $42,495. The 2024 Acadia Elevation brings GMC's familiar trim name into the Acadia ranks, its MSRP representing a $5,800 rise over the former entry price for the Acadia line.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GM exploring ways to raise half-ton Duramax diesel tow rating

Lots of truck owners cheered when GM announced fuel economy numbers for the 2020 Chevrolet Silverado with the 3.0-liter Duramax diesel inline-six. Even after Ram let loose its EPA mileage ratings for the 2020 Ram 1500 EcoDiesel, the Chevy oil-burner still took the trophy. The victory was years in the making, GM engineers spending an entire four-year development cycle refining the LM2 Duramax to increase mileage. The tradeoff, as well all know by now, is towing; the Duramax in half-ton duty pulls a maximum 9,300 pounds in the Silverado. Rivals across town can do more, the Ford F-150 PowerStroke rated at 11,500, the Ram 1500 EcoDiesel game to pull 12,560. GM engineer John Barta told Muscle Cars & Trucks that more hauling chops could be on the way, explaining, "We’re actually looking at upgrading some of the materials around (the engine bay) to see if we can maybe raise our tow rating." Engine bay materials are at issue due to thermal complexities underhood. John Barta, GM's assistant chief engineer of diesel engine controls, said the Duramax's inline-six configuration allowed engineers to get emissions hardware like the combined selective catalytic reduction, diesel oxidation catalysts, and diesel particulate filter unit closer to the engine, where it heats up quicker, getting emissions down quicker. But that filter puts another heat source in those confines, enforcing a cap on the tow rating to keep the engine and other systems from overheating. "If you look under the hood," he said, "youÂ’ll see a significant amount of silver ‘moon tapeÂ’ around to make sure things arenÂ’t getting overheatedÂ… if we were to go up in higher towing, which we can, we start impacting the possibility of deteriorating some of the components.” There isn't much space for more grille, so swapping for a better grade of "moon tape" or a different kind of material could reduce engine bay heat, extracting a higher tow rating in the process.  It's important to note a point Barta's been making for months about the Duramax figures, though. "Even though itÂ’s nice to brag about big numbers, in reality, light duty customers are not towing that large with their trucks," and, "We do know that (95 percent) of our light duty customers donÂ’t tow over 9,000 pounds." On our First Drive of the 2020 Silverado diesel we called out the tow rating, but emphasized that the Chevy and GMC have more important challenges to overcome.