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Expect greater differentiation in GM's next-generation SUVs

General Motors says its next-generation Chevrolet Tahoe, Suburban, GMC Yukon and Cadillac Escalade models will offer shoppers improved interior differentiation. Car and Driver recently caught up with Chris Hilts, GM's creative manager of interior design, who said that the cabins will all feature unique instrument panels, consoles, center stacks and switchgear moving forward. Apparently GM is now aware that consumers may be bothered by the fact that today's $85,000 Escalade has effectively the same cabin as a $45,000 Tahoe. Hilts says SUV buyers want more refinement than their pickup purchasing counterparts - and those same buyers also want their SUVs to have more exterior differentiation between the company's Silverado and Sierra pickup lines. Shocking.
That all sounds good to us, but we've heard this song and dance before. GM made big waves about how different the new-for-2013 Silverado and Sierra would look from each other, but judging by what we've seen so far, GM's stylists are painting in shades rather than with the full spectrum. For more on the what to expect out of GM's new SUVs, click on the C/D link below.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2018 GMC Yukon Denali gets a sculpted new grille

More than half of all GMC Yukon and Yukon XL models sold wear top-level Denali trim. That's a profitable scenario for the automaker, so, perhaps above all else, GMC needs its premium Denali series of vehicles to continue to stand out in a line of trucks and SUVs at the dealership lot. Hence, chrome, and lots of it. But for 2018, GMC is blessing the behemoth Yukon Denali with an added dose of class with a new multi-dimensional grille. "The new grille, which is flanked by HID headlamps and LED Signature Lighting, advances the design legacy established with the very first Yukon Denali in 1999," said Matt Noone, director of Global GMC Exterior Design. In addition to a sophisticated new look, the grille adds customizable cooling capabilities to the Denali range. Active shutters open when additional cooling is needed, or close to reduce aerodynamic drag when the engine isn't too warm. Further increasing the efficiency of the big brutish 'ute is a new 10-speed automatic transmission. That's two extra gears over the 2017 Yukon Denali, leading to a numerically lower final drive to help save fuel at highway speeds. Inside, Mastique Ash wood trim differentiates the 2018 model from previous years. A 420-horsepower 6.2-liter V8 engine remains standard for 2018, as do blingy 20-inch wheels with 22 inchers optional. Related Video: Design/Style GMC SUV Luxury gmc yukon denali