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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2019 GMC Sierra CarbonPro Edition pricing starts above $65,000

GMC is hard at work building carbon fiber beds for its CarbonPro trucks, so it's fitting that the company has finally released pricing for the 2019 GMC Sierra CarbonPro Edition. It's not cheap by any measure. The most "affordable" for 2019 is the AT4 version starting at $66,635. It's also available in Denali trim, and that version starts at $70,020. Both represent an increase of $8,000 to $9,000 more over the base AT4 and Denali models. That may seem like a lot to go from a steel bed to a carbon fiber one, but you're getting more than the bed for that money. GMC also includes unique badging, a Bluetooth bed speaker, rear-camera mirror, surround vision cameras, automatic emergency braking, lane-keep assist, automatic headlights, power side steps, a sunroof, trailer tire pressure monitoring and a color heads-up display to both models. The AT4 specifically gets a Bose sound system, navigation, parking sensors and a cat-back exhaust, too. The Denali adds unique 22-inch wheels. Both only come with the 6.2-liter V8 and 10-speed automatic. To equip a regular GMC Sierra AT4 similarly to the CarbonPro Edition, the price comes out to $64,110. The Denali comparably equipped to the CarbonPro is $67,940. So the bed itself is about $2,000 to $3,000. The 2019 GMC Sierra CarbonPro Edition trucks should be reaching dealers very soon. They will soon be supplanted by the 2020 version, which will add the new 3.0-liter diesel inline-six as an engine option. The AT4 CarbonPro will get some extra black accents for 2020, too.

Could the GMC Jimmy come back as a Wrangler fighter?

Every three or four years, two cars go into heavy media rotation in stories about supposed new competitors. The headlines go something like, "X automaker working on a vehicle to fight the iconic Y." The Y cars are the Porsche 911 and the Jeep Wrangler. For this story, the X automaker is GM. And since GM already has its 911-fighter poised for debut next month, we speak here of the Wrangler. Car and Driver writes that GMC might take another shot at a Jeep challenger, this time by rebirthing a body-on-frame Jimmy SUV. For any who don't know, GMC sold an S-15 Jimmy from 1982 to 2005, a twin of the Chevrolet S-10 Blazer. Those SUVs started their lives as the Chevrolet S-10 and GMC S-15/Sonoma pickups. The Blazer name has returned to the light, albeit without its old-school rugged manners. There's still an opening on the GMC side, though, so C/D says the idea would be to work that old magic on the GMC Canyon pickup. The report is more chaff than grist for the rumormill, with liberal application of phrases like "looking to come up with," "could be," "could take," and "could arrive." Having said that, a potential Jimmy model could come in a few years, could use the same six-cylinder gas and four-cylinder diesel engines as the Canyon, and could start around $30,000. The Jimmy could wear GMC's new mud-and-guts AT4 trim name, or become a mud-and-guts trim for the Canyon just as the ZR2 is for the Colorado. It's not an entirely crazy idea, however, when a body-on-frame Trailblazer SUV based on the Colorado sells in Latin America, Asia, and Australia and does pretty well in the mud and muck. GM's been on the edge of going to war with the Wrangler for at least 12 years, when a Hummer exec said the HX concept would debut at the 2008 Detroit Auto Show and go on sale in 2010 as the H4. In 2015, The Wall Street Journal said GM was canvassing GMC dealers about something to get in the ring with the Wrangler. And all that was before every other automaker had to watch Jeep open a money-counting operation to handle its Wrangler profits, and dealers started charging $20,000 markups on Gladiators. In May, spy shooters caught a sensor-laden Jeep running at GM's Milford Proving Grounds in Michigan. Earlier this month, Bloomberg reported GM is considering a Hummer revival as an all-electric hardcore SUV. So we will not be surprised if GM rolls out a Wrangler fighter in the near-ish future. But we won't be surprised if GM doesn't, either.