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Ford profits soar as problems mount

Ford is doing well. It can't make enough examples of its new Fusion, it can barely make enough of the aging F-150, it's getting good brand rankings, people like its turnaround story, it's selling oodles of product and its quarterly profit numbers end in the word "billion." As other high-flying examples have demonstrated over the past few years, though, big numbers can come with problems that aren't exactly small.
Automotive News has published a good "nutshell" report of Ford's progress and problems. The Dearborn automaker's optimistic "general label rule" determination of gas mileage for the C-Max Hybrid has led to lawsuits, hybrid software updates, a downward revision of C-Max fuel economy and millions in rebates. AN notes the C-Max was the "worst-scoring model in this year's J.D. Power Initial Quality Study," but Ford will probably be happy that it managed not to be mentioned further in the study's results after last year's mediocre showing. Its MyTouch and SYNC systems, the bugbears sabotaging Ford's J.D. Power results, have also led to lawsuits, software updates, more software updates and a center console rethink. On top of that, the 1.6-liter EcoBoost in the 2013 Ford Escape that Ford called a "hero" was soon catching fire for three different reasons. And let's not even get into the troubled launch of the Lincoln MKZ.
The Automotive News piece notes that industry observers have been surprised at Ford's stumbles because everything has been looking so good. Nevertheless, there is still the issue of those billions in profits - the company is doing plenty of things, plural, right. Ford says it is tackling its problems, hiring engineers and instituting new quality control processes as part of its effort to find solutions. The test will be to see if in a year from now we begin the discussion of these issues with "Remember when Ford...", or "Problems continue at The Blue Oval."

MyFord Touch getting second update, extended warranty

There is no doubt that Ford has had its hands full fielding complaints with its MyFord Touch and MyLincoln Touch systems these days, but looking to keep its customers happy, Ford is once again upgrading its infotainment systems and extending the warranties. Despite having just sent out updates for its systems back in March, Automotive News says that customers are still complaining about the speed and ease of use.
Vehicles with MyFord Touch will now get a five-year, unlimited-mile warranty, while the MyLincoln Touch will have a six-year, unlimited-mile warranty. Previously, the systems were covered under basic warranties (three-year, 36,000-mile for Ford and four-year, 60,000-miles for Lincoln).
What is being referred to as "version 3.5" for the MyFord Touch and MyLincoln Touch systems will be mailed out (or downloaded) next month for owners of cars without navigation and in January for cars with nav. Owners of hybrids, plug-ins and electric vehicles will get the update sometime in the first quarter of next year.

2015 Ford Focus ST gets sleeker style, improved dynamics

The Brits don't really have a major auto show these days. Not in a conventional sense, anyway, with stationary vehicles under floodlights in a closed exposition space. What they do have, you could argue, is much better: the Goodwood Festival of Speed, where the public can view the latest machinery not only under an open sky, but in motion as well, speeding up Lord March's front lawn. And this year, British automakers are rolling in with some very enticing new metal.
In the past few days alone we've confirmed the McLaren 650S GT3 and MSO, Jaguar F-Type Project 7, Range Rover Sport SVR and Ariel Ace will all be revealed for the first time at Goodwood this weekend. Ford isn't, strictly speaking, a British automaker, but for all its history in the UK, it might as well. So it's chosen Goodwood as the site to unveil its refreshed Focus ST.
The upgraded Blue Oval hot hatch still packs a 2.0-liter turbo four with 252 horsepower and 270 pound-feet of torque driving through a six-speed manual to the front wheels, so we're not expecting much change in measurable performance. But Ford has given the new Focus ST a new front suspension setup and a new electric power-assisted steering rack that combine to promise improved handling.