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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2016 Ford Police Interceptor Utility is ready to tackle Chicago's mean streets

As is the way of things, when a civilian vehicle gets a significant update, it's only a matter of time before its police counterpart gets similar upgrades. In the case of the Ford Police Interceptor Utility, it's debuting with the same visual updates as the Explorer on which it's based, at this week's 2015 Chicago Auto Show. Like the civilian-market Explorer, the PI Utility is available with a standard 3.7-liter V6 that pumps out 304 horsepower and 279 pound-feet of torque. The higher-caliber option is the tried and true 3.5-liter EcoBoost V6, complete with 365 hp and 350 lb-ft of torque. The standard Explorer's optional 2.3-liter EcoBoost four-cylinder, meanwhile, won't be offered to the boys in blue. Regardless of engine, the Utility enjoys standard all-wheel-drive, as well as a six-speed automatic transmission. The tranny's default setting is primarily for fuel sipping, although if it detects more aggressive inputs – based on brake line pressure, deceleration and lateral acceleration rates – it switches over to Pursuit Mode, offering officers snappier upshifts and more aggressive downshifts. The PI Utility's other cool, new system is called Surveillance Mode. To protect officers from sneak attacks, Surveillance Mode warns them when someone approaches the rear the car, raising all four windows and locking the doors. While Ford says the system has "intermittent fault filter technology" to prevent "erroneous changes in sensor signals," we're betting it won't be long before veteran officers uncover some way to prank rookies with the tech. Beyond these new systems, this is the same Utility that officers know and love, only with a significant facelift reminiscent of what's found on the civilian model, which debuted at the 2014 Los Angeles Auto Show. The new grille has a positive impact on cooling performance, Ford claims, while a new headlight setup accommodates the high-beam-based "wig-wag" lights. The new look has also allowed Ford to offer police departments additional customized lighting options, for that special touch. Inside, a new steering wheel and center console should make officers' lives easier, as will the new (and requested) liftgate release button, found in the overhead console. Check out the first images of the new Police Interceptor Utility (and, sporty drivers, memorize that headlight pattern) up above. Be sure to check back for additional live images once we check out Ford's latest cop car, at the 2015 Chicago Auto Show.

2022 Kia EV6 and Acura NSX Type S driven | Autoblog Podcast #715

In this episode of the Autoblog Podcast, Editor-in-Chief Greg Migliore is joined by Senior Editor, Green, John Beltz Snyder and Road Test Editor Zac Palmer. The car chat begins this week with a review of the 2022 Kia EV6, followed by Zac's drive of the 2022 Acura NSX Type-S. Then they discuss Autoblog's new long-term loan, a 2022 BMW 330e xDrive. They've also been driving the Ford Explorer Timberline and Kia Sorento Hybrid. In the news, they discuss the soon-to-be-revealed Alfa Romeo Tonale, as well as the recently unveiled Aston Martin DBX707. Finally, Greg talks about a historical Detroit landmark, the old American Motors Company headquarters, which is set to be demolished. Send us your questions for the Mailbag and Spend My Money at: Podcast@Autoblog.com. Autoblog Podcast #715 Get The Podcast Apple Podcasts – Subscribe to the Autoblog Podcast in iTunes Spotify – Subscribe to the Autoblog Podcast on Spotify RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Rundown Cars we're driving 2022 Kia EV6 2022 Acura NSX Type S 2022 BMW 330e xDrive 2022 Ford Explorer Timberline 2022 Kia Sorento Hybrid In the news 2023 Alfa Romeo Tonale coming soon 2022 Aston Martin DBX707 revealed AMC headquarters to join rest of company in oblivion Feedback Email – Podcast@Autoblog.com Review the show on Apple Podcasts Autoblog is now live on your smart speakers and voice assistants with the audio Autoblog Daily Digest. Say “Hey Google, play the news from Autoblog” or "Alexa, open Autoblog" to get your favorite car website in audio form every day. A narrator will take you through the biggest stories or break down one of our comprehensive test drives. Related Video: