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Even Ford executives had issues with MyFord Touch

MyFord Touch is one of the auto industry's more controversial features. The media broadly panned the infotainment system developed with Microsoft for its slow responses and reliance on voice commands to navigate its deep menus. Oh, and Ford executives weren't big fans, either. Newly revealed court documents in a California class-action lawsuit demonstrate the level of venom Ford employees, both big and small, reserved for the Blue Oval's infotainment system. An error caused Bill Ford's navigation system to crash, leaving the family scion stuck on the side of the road in an unfamiliar area. The documents, unearthed by Forbes, detail current CEO Mark Fields' aggravations with MFT, too. A mechanic emailed an image of a cracked infotainment screen on an Edge to one of Ford's top Sync engineers, Kenneth Williams, suggesting "Mark Fields may have been a little aggravated with the system." But Ford and Fields' issues are nothing compared to the woes of the engineers that had to work on MFT. In a collection of emails obtained by Forbes, one engineer called the system "a polished turd," while another simply said, "These poor customers." And after one engineer suggested using a photo of Ford's Oakville Assembly Plant – home of the Edge, Flex, Lincoln MKX, and MKT production – as a background for the system, one of his coworkers said in an email that someone should instead Photoshop the image to read "abandon hope all ye who enter here," the Detroit News reports. Another summed up the problem, saying: "Ford's quality reputation is completely on the line ... another model year with the same crap is not acceptable." MyFord Touch almost single-handedly torpedoed Ford's reputation in widely reported quality metrics, including JD Power and Consumer Reports. Ford responded with a refreshed Sync3, a wildly improved rethink of its infotainment system that is far more responsive and easier to live with every day. Related Video: News Source: Forbes, The Detroit NewsImage Credit: Ford Government/Legal Ford Lincoln Technology Mark Fields sync 3

Ford sticking with manuals for RS models

Traditional stick-shift gearboxes may be losing ground quickly to dual-clutch transmissions, but Ford knows what hot hatch enthusiasts want. That's why it's sticking with manual transmissions on its RS models for the foreseeable future. The Blue Oval automaker caught our attention yesterday when it revealed the new Focus RS, packing an upgraded version of the turbo four from the Mustang, a trick new all-wheel-drive system and an old-school six-speed manual. After speaking to Ford's product chief Raj Nair at the hot hatch's launch, Autocar reports that the six-speed is here to stay. "All our current research says that customers really like these kinds of cars to have a manual gearbox," Nair told the British publication. "We'll keep looking at market trends, and of course we'll give customers what they want, but for now the manual stays." Autocar further suggests that the same principle will apply to any further Rallye Sport models, so if and when a Fiesta RS rolls around, it's likely it will stick with a stick as well. Although the less potent Focus ST is offered in diesel and wagon forms overseas, wherever it's sold and in whatever form, the six-speed stays a constant in that model as well, just as it does in the smaller Fiesta ST. That doesn't mean that other Ford Performance models won't go without a clutch pedal, though. The new GT employs a seven-speed dual-clutch gearbox and the new F-150 Raptor channels its muscle through a ten-speed automatic. But as far as Ford's hot hatches go, it looks like the manual will remain alive and well. Related Video: Featured Gallery 2016 Ford Focus RS News Source: Autocar Ford Hatchback Performance manual ford fiesta rs

Preposed class-action lawsuit targets 'defective' MyFord Touch

A national law firm, Hagens Berman Sobol Shapiro LLP, has filed a proposed class action lawsuit whose presupposition is that MyFord Touch is defective. Specifically, the complaint states that the system - as well as the MyLincoln Touch and MyMercury Touch clones - often freeze, fail to respond to voice or touch commands and have issues connecting to mobile phones.
According to Hagens Berman managing partner Steve Berman, MyFord Touch is a theoretically "brilliant idea" that falls short in actual execution. Said Berman in a press release, "In reality, the system is fundamentally flawed, failing to reliably provide functionality, amounting to an inconvenience at best, and a serious safety issue at worst."
Other MFT issues enumerated within the 41-page filing include problems controlling the window defroster, rear-view camera and navigation system. The suit maintains that Ford is aware of the problem but has yet to submit a workable and acceptable solution to MFT customers. Scroll down if you'd like to read the full press release.