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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2015 Ford Mustang GT road test ride-along

You've no doubt already pored over our first drive of the 2015 Ford Mustang, where author Jonathon Ramsey proclaimed that "this new car shames the old, redefines the model and gallops far ahead of anything else in the segment." And following Ramsey's first stint behind the wheel of Ford's new coupe, we sent him back out with another 'Stang to capture some of these same impressions over a backdrop of the car moving quickly along gorgeous California canyon roads.
But this also gave our author and editors time to read through the hundreds of comments left on that original Mustang review. You readers are indeed a vocal bunch, and one particular comment about how the automotive media is so willing to bash an outgoing car as soon as the new one arrives really caught our attention. In this video, Ramsey stands by his written text, saying the new Mustang is "massively better than the one it replaces," and in doing so, addresses your comments while providing more insight into just how good the Ford truly is.
We won't spoil the rest for you. Check out the feature video above, and as always, leave us your thoughts in the Comments section below.

eBay Find of the Day: 25-station video gaming trailer w/ bonus Ford F-250

Why, you might be asking yourself, is Autoblog showing me an eBay Motors listing for a 2006 Ford F-250 and a box trailer (with a badly cropped photo to boot)? It's not because we're highly interested in this blue-collar rig, to be sure, but rather because we're interested in throwing the greatest Forza party of all time. Housed in that innocuous white 26-foot trailer is a gamer's delight, with 25 Xbox 360 systems connected up to 25 high-definition monitors and 24 headsets to keep everyone locked into the action (one of the stations is outside the trailer). When connected up to one of two included generators, the setup allows for two-dozen combatants to square off, back-to-back and head-to-head. Sure, the Buy It Now price of $79,000 seems steep considering the trailer will need about ten grand worth of Xbox One or Playstation 4 upgrades in the near future. But that doesn't mean you couldn't squeeze out a few more years of massive multiplayer fun. Check out the listing here, and do let us know if you buy it, we'd love to come over and game. Featured Gallery Video Game Trailer: eBay Find of the Day News Source: eBay Motors Toys/Games Ford Auctions forza motorsport xbox xbox 360 ford f-250 autoblog black