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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Muscle wins big at 2013 Amelia Island Concours as 1936 Duesenberg, 1968 Ford GT40 take top honors

The 18th-annual Amelia Island Concours d'Elegance took place this past weekend, and in one of the show's biggest years yet (bringing in more than 25,000 spectators and attracting more than 300 vehicles), two powerhouses ended up winning the judges' hearts. The top Concours d'Elegance award went to a 1936 Duesenberg SJN, while the Concours de Sport went to one of the celebrated marques, a 1968 Ford GT40.
Owned by Helen and Jack Nethercutt of Sylmar, CA, this flawless Duesy is described as "one of the most powerful open cars of the 1930s," and it displays design cues of the era like rolled fenders and a tapered rear end. The SJN's supercharged straight-eight allowed it to accelerate to 100 miles per hour in just 17 seconds - surely not a disappointing feat for its day.
On a much different level of performance and timelessness, this Gulf-livery GT40 from the Rocky Mountain Auto Collection is not outdone by the elegance of the big Duesenberg thanks to some well-documented racing history. This not only includes winning at LeMans in both 1968 and 1969 - Chassis No. 1075 also managed to win a total of six times in just 11 races.

Chip Foose tastefully enhances his personal Ford GT

Typically, we'd expect a vehicle from 2006 to fall well short of a more modern vehicle, both in terms of performance and style. Of course, the Ford GT is not your average offering from the Bush era. That's doubly true when the 2006 GT in question belongs to one Chip Foose.
Purchased by his wife as a 50th birthday present, Foose is showing his custom, personalized GT at the 2014 SEMA Show. The 5.4-liter supercharged V8 breathes a bit easier thanks to a full Magnaflow Performance exhaust, but Foose's GT isn't all about the performance.
Instead, the car customizer extraordinaire has focused on tasteful aesthetic enhancement, tweaking the rear end by removing the bumper and trimming the frame extensions. The wheels, meanwhile, are one-off aluminum alloys, designed by Foose himself. Like the stripes, the wheels feature orange accenting.