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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford Detroit stand map clearest evidence yet of new GT, Mustang GT350R, SVT Raptor

An anonymous tipster has leaked a map of Ford's display stand plans for next week's Detroit Auto Show, and the schematic contains some interesting details that supports the idea of a Ford GT revival, as well as the presence of the rumored Shelby Mustang GT350R and F-150 SVT Raptor. The map, used by workers to help erect the Blue Oval's Cobo Hall display, maps out a show with a performance-heavy influence, with a codenamed vehicle, "Phoenix" sitting front and center, flanked by "Hummingbird 2" and "F-150 SVT Raptor Teaser." Our sources within Ford have confirmed that Phoenix is the long-rumored GT successor (a notion furthered by the presence of a pair of historic GT40s shown near the display entrance), and Hummingbird 2 refers to the GT350R (note also that there's a "Mustang Historic" GT350R on its own dais nearby). We've also learned that while the Raptor is labeled "Teaser," our Ford source assures us this is effectively the production truck. Rumors of a neo Ford GT have been picking up speed for months now, and we've been led to believe that this new car will have motorsports applications firmly on its mind, but it won't follow in the same retro-steeped design footsteps of its 2005-2006 forbearer. While the map does show Focus models on display, including the performance-oriented ST, we note that there isn't a spot seemingly earmarked for the rumored next-generation Focus RS, which has been the subject of the Motown rumormill for some time. Instead, we expect to see Ford's hottest hatch bow at the Geneva Motor Show in March. Even without a Focus RS revival, the Ford stand is shaping up to be a high-performance, high-horsepower showing, and we're excited to see if the Blue Oval can steal the show come Monday. Featured Gallery Ford Detroit Auto Show Stand 2015 Tip: mlewis Auto News Detroit Auto Show Ford Truck Coupe Concept Cars Future Vehicles Off-Road Vehicles Racing Vehicles Performance Supercars ford f-150 svt raptor 2015 Detroit Auto Show ford shelby mustang gt350r

Ford gets its Movement on, releases 'Sounds of Focus' tracks

Ford has, for at least the second year in a row, teamed up with techno promoter Paxahau and a couple of artists to make music in recognition of the Detroit Movement music festival. This time, Movement performers Ataxia and Secrets were selected by Ford, and were invited to spend some time at the automaker's Michigan Assembly Plant, which gives birth to the Ford Focus and Focus Electric models.
Now that we know the what, how about the why? According to Ford, "Detroit is uniquely tied to the origins of the electronic music scene. In the 1980's variations of electronic music stemmed from inspirations of industry, including the automotive sector." So, there you go. If you're interest is piqued, feel free to read the press release, watch the video and listen to the tracks below.