04 Ford F-150 Supercab Lariat - Clean One Owner Florida Truck - Original Paint on 2040-cars

Auto blog

Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Consumer Reports says Toyota, Ford, Honda and Chevy are big winners in brand perception survey

According to Consumer Reports, the automotive brands that stand out in the minds of car buyers are, in order: Toyota, Ford, Honda and Chevrolet. This news comes after the magazine polled its readers, asking them to take into account vehicle quality, safety, performance, value, fuel economy, design/style, and technology/innovation - which are the factors that car shoppers are most influenced by.
It's important to note that this award is only about perception. In other words, it's perceived quality, not actual quality. "Often, perception can be a trailing indicator, reflecting years of good or bad performance in a category, and it can also be influenced by headlines in the media," said Jeff Bartlett, Consumer Reports deputy automotive editor.
The brand that made the biggest jump in perception amongst Consumer Reports readers is Tesla, which posted an impressive 47-point gain to finish in fifth place. Subaru is also notable for finishing in the top 10, despite being one of the smaller manufacturers doing business in the US. Scroll down below for all the details from Consumer Reports, if you're so inclined.

2014 Ford C-Max Energi plug-in hybrids get deep, deep discount

Math-phobes may not appreciate all the price discounts available for potential buyers of the Ford C-Max Energi Plug-in Hybrid. For everyone else, though, break out the calculators and celebrate. Because the plug-ins, or at least the 2014 model-year versions, can be had for as much as a third off. How? Start with $4,000 bonus cash from Ford (double what it used to be) and add another $1,750 in dealer discounts, according to Cars Direct. Additionally, the feds will provide a $4,000 tax incentive, while shoppers in the great state of California might get another $1,500 in clean-vehicle rebates. Add them all up – oh, and another $1,000 thrown in by some dealers – and the MSRP of just under $34,000 gets brought down to less than $22,000 out of pocket. It makes that recent $900 price cut for the model seem pretty minor by comparison, doesn't it. Ford is looking to unload a bunch of 2014 model-year C-Max Energi models after sales, which started strong last year, tapered off in recent months. While Americans boosted C-Max Energi purchases by 18 percent last year to 8,433 units, that year-over-year sales gain had been 58 percent through last June. Meanwhile, January sales were down 16 percent to just 395 units. Related Videos: Featured Gallery 2013 Ford C-Max Energi: First Drive View 20 Photos News Source: Cars Direct via Green Car ReportsImage Credit: Copyright 2015 Drew Phillips/AOL Green Ford Hybrid PHEV discounts