2012 Ford Explorer Limited on 2040-cars

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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford bringing C-Max Solar Energi Concept to CES

Solar energy might not be enough to power a usable electric vehicle on its own, but that doesn't mean it can't lend a helping hand. And that's what Ford has in store for the Consumer Electronics Show opening next week in Las Vegas.
Ford has essentially taken its C-Max Energi plug-in hybrid and fitted it with the latest in solar panel technology developed by SunPower, acting like a magnifying glass to capture as much of the sun's energy as possible. So you get the benefit of an electric vehicle, with the range assurance of a hybrid, without needing to draw from the grid.
Ford estimates that a day of charging in the sunshine will give the C-Max Solar Energi concept the same full charge as the production PHEV, with a total range of 620 miles - 21 of which can be run on electric power alone. Otherwise the vehicle - which remains a concept for the time being - is identical to the existing C-Max Energi. The top-selling model in Ford's growing hybrid and electric vehicle portfolio helps put Ford just behind Toyota among the top seller of hybrids in America. Scope out the images in the gallery above and the video clip and press release below for a closer look.

Motor Trend pits Camaro 1LE vs Mustang with Performance Pack, surprises ensue

With the 2015 Ford Mustang firmly on the scene, the inevitable comparisons with its arch rival, the 2015 Chevrolet Camaro are just starting to trickle out. Over the next several months, you're likely to be inundated by every outlet's muscle car comparison, whether it be the turbocharged Ford against the V6 Chevy, a V8-powered convertible comparo or what we have here, a competition between each vehicle's performance upgrade.
Motor Trend has pitted the Camaro SS 1LE against a Mustang with the GT Performance Pack for a comprehensive series of comparisons on the test stage, street and finally, at Willow Springs with ace Randy Pobst behind the wheel. As per usual, we aren't about to spoil this one for you.
So, hit the play button, have a look and then let us know what you think in Comments.