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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Here's the new face of the Ford Ranger

Ford Asia Pacific has put a teaser video on YouTube showing off details on the 2015 Ranger pickup, and at the end we get a quick glimpse of the whole truck. This is the T6 Ranger that we still don't get in North America, but that shares its underpinnings with the Everest SUV recently introduced at the Asia-Pacific Economic Cooperation forum. The Ranger gets a chunkier front end than the Everest, identified by its grille with three floating slats, reminiscent of designs on the previous F-150, and a less-stylized lower front bumper. Ford says it will be smarter, safer, smoother and stronger, but we'll have to wait for its reveal to find out what that means. Meanwhile, you can admire its new looks in the video below.

NHTSA probing 2000-2003 Ford Taurus and Mercury Sable models over throttle issue

A potential issue with the speed control cable collar has got the 2003-20003 Ford Taurus and Mercury Sable under the spotlight of the National Highway Traffic Safety Administration. If the collar breaks it can cause the throttle to be stuck open.
The issue is limited to vehicles with the 3.0-liter V6 Duratec. There are just 50 complaints so far out of 310,000 cars, but the NHTSA has begun an investigation into whether a recall should be issued.