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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford using robot drivers to test durability [w/video]

In testing the durability of its upcoming fullsize Transit vans, Ford has begun using autonomous robotic technology to pilot vehicles through the punishing courses of its Michigan Proving Grounds test facility. The autonomous tech allows Ford to run more durability tests in a single day than it could with human drivers, as well as create even more challenging tests that wouldn't be safe to run with a human behind the wheel.
The technology being used was developed by Utah-based Autonomous Solutions, and isn't quite like the totally autonomous vehicles being developed by companies like Google and Audi for use out in the real world. Rather, Ford's autonomous test vehicles follow a pre-programmed course and their position is tracked via GPS and cameras that are being monitored from a central control room. Though the route is predetermined, the robotic control module operates the steering, acceleration and braking to keep the vehicle on course as it drives over broken concrete, cobblestones, metal grates, rough gravel, mud pits and oversize speed bumps.
Scroll down to watch the robotic drivers in action, though be warned that you're headed for disappointment if you expect to see a Centurion behind the wheel (nerd alert!). The setup looks more like a Mythbusters experiment than a scene from Battlestar Galactica.

2014 Ford Transit Connect configurator fires up for the whole family

The second-generation Ford Transit Connect is almost upon us, and to get work- and family-oriented customers ready for the new model, Ford has launched a configurator for both van and wagon versions. Both body styles will go on sale early next year with the base TC Van starting at $22,000, but customers wanting side windows and rear seats will have to pony up at least an extra $3,000 for the TC Wagon.
Ford is definitely looking to get back into the family van business with the 2014 TC Wagon offering three available trim levels, two engines and the choice between five- and seven-passenger seating (with two wheelbases). Like many recent Ford products, a fancy Titanium trim level is offered, and opting for it will cost you - this trim starts at $29,000, and we were able to spec it out with a panoramic roof, tow package and front and rear parking sensors for a little over $33,000.
Businesses looking for a small, fuel-efficient work vehicle now get more options on the TC Van like the choice of split, hinged rear doors or a liftgate (with or without glass), a long wheelbase ($1,000) and Ford's CrewChief vehicle tracking system ($925). Fully loaded, this van is still costs less than the fullsize E-Series. On both Van and Wagon, the 1.6-liter EcoBoost engine is a $795 option, but it is only offered on short-wheelbase models and Ford has yet to release power or fuel economy specs yet. With the standard 2.5-liter engine, the TC will get up to 21 miles per gallon in the city and 29 mpg on the highway.