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Autoblog Minute: New car customer satisfaction down according to latest ACSI report
Wed, Sep 9 2015Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video
Which is more fuel efficient, driving with a pickup's tailgate up or down?
Tue, 26 Aug 2014
Thanks to the smoke wand in the wind tunnel, you can actually see the difference in our video.
Should you drive with your pickup truck's tailgate up or down? It's an age-old controversy that's divided drivers for decades. Traditionalists will swear you should leave the tailgate down. Makes sense, right? It would seem to let the air flow more cleanly over the body and through the bed. But there's also a school of thought that argues trucks are designed to look and operate in a specific manner, and modern design techniques can help channel the airflow properly. So don't mess with all of that: Leave the tailgate up.
Ford GT40 makes historic return to racing at Goodwood
Wed, 23 Oct 2013Is there a more iconic, American racecar than the Ford GT40? That may be a discussion for another day (although by all means, tell us how wrong we are in Comments), but this video of heaps of GT40s running in the Goodwood Revival races certainly has us thinking that Ford's Ferrari-killer might just be the best racer the Land Of The Free and Home Of The Brave has ever come up with.
That's completely ignoring the fact that the GT40 was largely developed by Brits using American money, but that's besides the point (there was also a rather brash Texan, who had a big role later in development). The resulting vehicle was dominant, besting the cars of Il Commendatore from 1966 to 1969, although it should be noted that Ford's GT40 was unable to beat Ferrari in its first two Le Mans outings in 1964 and 1965.
Those four years of dominance, which started with Ford sweeping the podium, were enough to establish the GT40's legend. And now, here we are almost 50 years later, celebrating the mid-engined monsters at Goodwood, in their first ever one-make race. Take a look below for the entire video.