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Ford to update Sync, MyFord Touch software... again

Ford hasn't had the best luck with its MyFord Touch and Sync systems, as the finicky infotainment system has been subject to a critical whooping while customer issues have helped sink Ford's IQS scores. The automaker has made a concerted effort, though, to try and fix MyFord Touch. And while the results have been mixed, The Blue Oval is hoping its latest free update, set to go live next week, will make things better.
According to a report from The Detroit News, the new system promises streamlined voice commands with fewer levels between opening query and actual result. Ford is also addressing where certain options are selected on the touchscreen. Rather than working one of the four quadrants on the homescreen, users will be able to select anywhere within the quadrant to make adjustments.
While it might only be a band-aid for MFT's problems, the fact that Ford is still trying to improve it is a promising sign. It's going to take more than just this update to address the system's ills, though.

How privacy fears are driving automakers in the age of the connected car [w/poll]

A recent GAO report concluded car companies don't adequately disclose how and why they share location data. As cars collect and store more and more data about the whereabouts of their drivers, automakers are responding to critics who say they should be more transparent about how those details are used. Ford is hiring a global privacy policy attorney to craft the company's customer privacy policies in the era of connected and autonomous cars. "In this emerging space, there is an important need to address customer privacy policies," reads a job description posted on the "people and careers" portion of the company's website. "As part of our compliance and ethics organization at Ford, this person will have an immediate and direct impact in shaping existing and future policy and corporate thinking in this area." Ford is creating the new position, based at its Dearborn headquarters, at a time technology advances are outpacing privacy protections. Earlier this year, a report from the federal government concluded car companies don't adequately disclose to motorists how and why they share location data. That report, from the Government Accountability Office, found many car companies did not describe how they shared location data, did not allow consumers to request their data be deleted and that there was a "wide variation" in how car companies retained vehicle-specific or identifiable location data. It noted there is increased risk of location data being used in ways "consumers did not intend." Ford was one of 10 companies the GAO surveyed while compiling its report. Customers are opting to share that data largely by using features like maps and turn-by-turn direction that are run by a vehicle's telematics unit. Depending on the company, it can be unclear how that data is collected, retained or shared. At the time the GAO report was issued, AAA, the nation's largest motoring club, urged carmakers to be more transparent in how they handle data and to offer stronger security protections. Shaping Autonomous Car Regulations At Ford, the new hire could change how the company handles that data. According to the job description, the successful applicant will, "demonstrate visionary thinking around privacy strategy – imagine how consumer and employee expectations around privacy may evolve and how business should adapt, develop approaches that maximize the benefit of data sharing for consumers and business, etc." (Emphasis from Ford).

Ford Claims Focus As World's Best-Selling Car For Second Year In A Row

Ford Motor Co. has claimed its Focus sedan beat out the Toyota Corolla for the title of 'best-selling car in the world' for the second year in a row. The declaration was based on independent sales figures from January to September of 2013, according to USA Today. Last year, Ford used data from the analysis firm Polk to support its claim of having the best-selling car of 2012. Toyota objected, stating the Corolla sold more units. The numbers eventually showed that the Ford Focus was the best selling nameplate of the year, but may have been second to the Toyota sedan overall since multiple variations of the Corolla are sold under different nameplates around the world. Data from the analysis firm R.L. Polk found Focus registrations from January through September 2013 reached 856,587. Ford can thank booming car sales in China, where the automaker sold 303,481 units, for a sizable chunk of that number, which was a 16 percent increase over 2012. "Our success with Focus is the result of Ford's connection to our customers all over the world," said Jim Farley, an executive vice president at Ford. The Focus and Corolla both compete in the popular small sedan segment, along with other hot-selling cars like the Honda Civic, Hyundai Elantra and Chevrolet Cruze. These vehicles make a up a large portion of sales for their respective automakers, as they tend to hit a sweet spot for many consumers, coming with a starting sticker price under $20,000, solid fuel economy, plenty of cargo and passenger room and, lately, sharp exterior design and sportier driving dynamics. Related Gallery 2013 Ford Focus ST Test Drive Ford focus