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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2016 Ford Police Interceptor Utility is ready to tackle Chicago's mean streets

As is the way of things, when a civilian vehicle gets a significant update, it's only a matter of time before its police counterpart gets similar upgrades. In the case of the Ford Police Interceptor Utility, it's debuting with the same visual updates as the Explorer on which it's based, at this week's 2015 Chicago Auto Show. Like the civilian-market Explorer, the PI Utility is available with a standard 3.7-liter V6 that pumps out 304 horsepower and 279 pound-feet of torque. The higher-caliber option is the tried and true 3.5-liter EcoBoost V6, complete with 365 hp and 350 lb-ft of torque. The standard Explorer's optional 2.3-liter EcoBoost four-cylinder, meanwhile, won't be offered to the boys in blue. Regardless of engine, the Utility enjoys standard all-wheel-drive, as well as a six-speed automatic transmission. The tranny's default setting is primarily for fuel sipping, although if it detects more aggressive inputs – based on brake line pressure, deceleration and lateral acceleration rates – it switches over to Pursuit Mode, offering officers snappier upshifts and more aggressive downshifts. The PI Utility's other cool, new system is called Surveillance Mode. To protect officers from sneak attacks, Surveillance Mode warns them when someone approaches the rear the car, raising all four windows and locking the doors. While Ford says the system has "intermittent fault filter technology" to prevent "erroneous changes in sensor signals," we're betting it won't be long before veteran officers uncover some way to prank rookies with the tech. Beyond these new systems, this is the same Utility that officers know and love, only with a significant facelift reminiscent of what's found on the civilian model, which debuted at the 2014 Los Angeles Auto Show. The new grille has a positive impact on cooling performance, Ford claims, while a new headlight setup accommodates the high-beam-based "wig-wag" lights. The new look has also allowed Ford to offer police departments additional customized lighting options, for that special touch. Inside, a new steering wheel and center console should make officers' lives easier, as will the new (and requested) liftgate release button, found in the overhead console. Check out the first images of the new Police Interceptor Utility (and, sporty drivers, memorize that headlight pattern) up above. Be sure to check back for additional live images once we check out Ford's latest cop car, at the 2015 Chicago Auto Show.

Will Ford's SUV blitz include the Bronco?

Ford announced this week it will add four sport-utility vehicles in the next four years, an ambitious bet on a segment the industry once shunned. This led to wild speculation about what form these utes will take. Here's what we know: They will be new nameplates, and Ford is thinking globally. That means at least one might not be a product with US intent. They will also be in segments where the company does not currently compete, Ford said. The Blue Oval isn't specifying exactly what's it's doing, so here are some of our theories. We think one will be called the Bronco, which is great news for enthusiasts. We hope it follows the Mustang playbook with some heritage styling, but a thoroughly modern execution. Ford needs an off-road Jeep Wrangler-fighter. Fuel prices are low and it's been 22 years since the infamous O.J. Simpson white Bronco chase. This is the best chance Ford will ever have to bring back this iconic name. Our man on the ground at the Chicago Auto show, Sebastian Blanco, reported that Ford sales and marketing vice president Mark LaNeve said a "mini utility" will also be one of the utes. This could be primarily an overseas play. We've also seen lots of spy shots of the EcoSport, a small crossover that Ford sells in India and other overseas markets, being tested on American roads. That is an existing nameplate. Maybe Ford adds a small ute related to the EcoSport in the United States, but calls it something else. We think Lincoln gets a three-row SUV out of the deal. It could slot between the MKX, which was new last year, and the Navigator. Lincoln is leaving money on the table by not being in this segment. The platform could be used for a Ford at some point, too. The Blue Oval brand does actually have a tweener three-row vehicle, the Flex, but this chassis might underpin a replacement. Or maybe Ford makes one of these a hybrid. The company laid out ambitious plans in December to ramp up its electrification strategy, something that could mean a dedicated hybrid SUV (Kia unveiled one of those right after LaNeve's speech in Chicago). It's also possible hybrid technology will be integrated into this new portfolio. The Escape used to have a hybrid sibling. Whatever form they ultimately take, Ford is betting heavily on SUVs. The company thinks they are what Baby Boomers and Millenials want and expects the segment will continue to grow. It's important to note: this will be a diversified strategy.