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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

Ford reports 58% drop in Q2 profits on European losses

Ford Motor Company announced Wednesday that it has posted a $1 billion profit for the second quarter of 2012. That sounds like good news for the Blue Oval, until you take into account that Ford posted a $2.4 billion profit for Q2 a year ago. That is a substantial 58 percent loss.
Ford also posted $465 million in international losses, with $404 million of those losses coming directly from Europe. The automaker also increased its European loss projections to $1 billion for 2012, due in large part to the economic crisis overseas, which has resulted in increased unemployment and decreased consumer confidence.

Ford C-Max Solar Energi takes a recharging station wherever it goes

Companies ranging in size from small startups to major automakers have been experimenting with solar-powered charging stations for EVs and plug-in hybrids. And, of course, people have been powering vehicles with onboard solar panels for quite some time, too. Still, Ford's new C-Max Solar Energi Concept shows the promise of a truly practical implementation of solar on a production vehicle, and it may not be as far off in the future as we had thought.
As we reported a few days ago, the Solar concept makes use of a "concentrator lens" that focuses sunlight onto the Ford's roof-mounted solar panels. The special lens follows the rays of the sun to maximize the amount of charge being fed to the batteries of the car, taking about a day to fully charge the 21-mile, all-electric range of the C-Max Energi. Ford data suggests that combination might be enough to power 75 percent of all trips made by a statistically average driver. In turn, using the sun to power a vehicle could reduce yearly C02 emissions by up to four metric tons when compared with the driver of an average gasoline-powered sedan.
We've got live images of the C-Max Solar Energi Concept, jauntily tilted on its display to best present it's signature solar panels, straight from the CES floor.