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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

2016 Formula 1 Chinese Grand Prix recap: another wild show on and off track

Normally we use this space to provide a lengthy recap of the weekend's Formula 1 race, but we're going to try something different since most folks reading this know what happened at the Shanghai International Circuit on Sunday. Instead, we'll alight on what we saw as the big issues in and around the race. Let us know what you think in Comments. Proper qualifying is back. Thank goodness. It only took a month of embarrassment to fix it. And so is passing! For the third race in a row, big performance improvements at the ten teams behind Mercedes-AMG Petronas and a wider tire selection at this race graced us with opening stints filled with dicing cars. Seeing the McLarens on screen doesn't make us cringe. Manor doesn't only make the global feed when it's being lapped. We've been complaining about parade races for so long that we forgot excitement was possible without rain or wholesale regulation changes. Yes, Mercedes is still the king of the jungle, but there are some other proper midfield beasts on the hunt, too. Malfunctions up and down the grid did help the show in Shanghai, like Lewis Hamilton suffering perpetual troubles, Nico Hulkenberg's runaway front wheel which red-flagged Q2, and Sebastian Vettel's and Kimi Raikkonen's flubbed hot laps in Q3 that let Daniel Ricciardo slip by into second on the grid. Come race day things went all Grand Theft Auto at Turn 1 on the opening lap, sending some of the best cars to the pits. Then came Ricciardo's puncture while leading, then came the Safety Car – all by Lap 5. Nico Rosberg got 38 seconds of airtime on the way to victory – at the start and the finish, and that happened to be his margin of victory, too – otherwise he was a ghost. Everyone else was struggling and juggling. Rosberg's win at the Bahrain Grand Prix put the German at five consecutive victories going back to last year's Mexican Grand Prix. The history books show that any driver who's won five straight contests has gone on to win the championship. With his triumph in China, the German has won the season's first three races, the history books again show that the other nine drivers who've pulled that off have gone on to win the championship. Rosberg, 36 points ahead of his teammate in the standings, is having none of it. He said of the other victors, "But they didn't have Lewis Hamilton as their team-mate." Perhaps Mercedes was right not to make an engine deal with Red Bull last season.

Junkyard Gem: 2012 Fiat 500 Pop

FCA just announced that the Fiat 500 hatchback and convertible get the US-market axe after this year, not even a decade after the car reintroduced us to the Fiat marque. I've been seeing crashed 500s in big American wrecking yards for years now, but now some non-crunched examples are showing up on my junkyard journeys. I decided that I'd commemorate the rise and fall of the 500 by photographing this giallo 2012 500 Pop, found in Denver. According to an industry person who wishes to remain anonymous, Fiat was short on automatic-equipped 500s for 2012 (the first model year of North American sales), so a few hundred of the early Pop-trim-level cars got yellow or red paint and these black stripes and badging to help them move off the showroom floors despite their sales-killing third pedals. Soon after, the Fiat 500 Stinger appeared. I don't know why anyone wouldn't have preferred this car with the manual transmission, but reality dictates that little economy cars with three pedals can be virtually unsellable once they get some miles on the clock. This 500 has some body damage (that might have happened after it got to the junkyard) but looks pretty clean overall. Sold new in Colorado, will be crushed in Colorado seven years later. The Multi-Air four-banger in the '12 500 generated 101 horsepower, which wasn't much for a 2,500-pound car (by 21st-century standards). For commuting purposes, though, it was fine, and the 5-speed made it reasonably fun. Pop was the cheapest trim level for the 2012 500, so the interior didn't offer much snazz beyond the body-colored dash panels. Now that these cars have become so cheap, it's time to consider the most crazy-per-dollar junkyard engine swaps for them. Think a narrow-angle turbocharged V6 would fit in a 500? This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. The next wave of Italians has come to America … and they've come to party.