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Autoblog Minute: New car customer satisfaction down according to latest ACSI report

Customers have spoken and automobile satisfaction is down in 2015. Autoblog's Chris McGraw reports on this edition of Autoblog Minute. Show full video transcript text [00:00:00] Customers have spoken and automobile satisfaction is down in 2015. I'm Chris McGraw and this is your Autoblog Minute. The American Customer Satisfaction Index or ACSI released its updated numbers and according to the survey, new car buyer satisfaction is down for the third straight year. According to an ACSI press release, customer satisfaction with new automobiles has fallen 3.7 percent, to 79 on its 100-point scale. The ACSI report is based on over 4,100 customer surveys collected in the second quarter of 2015 Sitting at the top of the industry in customer satisfaction is Toyota's Lexus brand with a score of 84. Which was good enough to dethrone Mercedes-Benz, which fell 3% to a score of 83. Of the Big Three, Ford was the only domestic automaker to maintain overall customer satisfaction with its score of 81. General Motors slipped 3% to 79 and Fiat Chrysler had a 5% drop, registering a score of 75 out the possible 100. What's driving this trend of customer dissatisfaction? ASCI points to the rise in recalls and car prices. Where do you land on customer satisfaction spectrum? Sound off in the comments with your thoughts on the current state of car ownership and brand quality. For Autoblog, I'm Chris McGraw. Autoblog Minute is a short-form video news series reporting on all things automotive. Each segment offers a quick and clear picture of what's happening in the automotive industry from the perspective of Autoblog's expert editorial staff, auto executives, and industry professionals. Chrysler Fiat Ford GM Lexus Mercedes-Benz Car Buying Ownership Autoblog Minute Videos Original Video

FCA CEO Mike Manley will run Americas for Stellantis after PSA merger

DETROIT — Fiat Chrysler CEO Mike Manley will run operations in the Americas when his company merges with FranceÂ’s PSA Peugeot early next year. FCA Chairman John Elkann announced ManleyÂ’s new post on Friday in a letter to employees. ManleyÂ’s role in the merged company had been a mystery. PSA CEO Carlos Tavares will run the overall company, to be named Stellantis. Shareholders of both companies will vote on the merger Jan. 4 to seal the deal creating the worldÂ’s fourth-largest automaker. The merger is expected to be completed by the end of March. PSA will get six seats on the new companyÂ’s 11-member board, which will be chaired by Elkann. The Americas, especially the U.S., are key to the new companyÂ’s success. Fiat ChryslerÂ’s Jeep and Ram brands are highly profitable, and Tavares has long wanted to sell PSA vehicles in the U.S. Manley has been the Italian-American automakerÂ’s CEO for 2 1/2 years, taking over when Sergio Marchionne died in 2018. Stellantis will have the capacity to produce 8.7 million cars a year, just behind Volkswagen, the Renault-Nissan alliance and Toyota. Related Video: Hirings/Firings/Layoffs Chrysler Dodge Fiat Jeep RAM Citroen Peugeot Mike Manley Stellantis

The Fiat 500X packs 2.4 liters of disappointment

Our long-term 2016 Fiat 500X is a fine little crossover that's nearly undone by a underwhelming and often frustrating powertrain. The 2.4-liter naturally aspirated four-cylinder/nine-speed automatic combo can be found in a number of FCA products. In every single application I've used this engine, the takeaway has been the same: It's a boat anchor. I like our 500X, I really do. I haven't spent as much time behind the wheel as I would like, but I've put thousands of miles on its platform twin, the Jeep Renegade, and two vehicles are essentially the same underneath. The Tigershark 2.4-liter makes 180 horsepower and 175 lb-ft of torque, good numbers on paper, but in practice the engine is buzzy and slow to rev. The engine feels dated. In contrast, the base 1.4-liter turbocharged engine feels much more lively despite being down 20 horsepower. The low-end grunt is owed to the 9 additional pound-feet of torque the engine makes over the 2.4-liter. It may not match it on the top end, but not many people are running a 500X to redline. The issue I have is that the 2.4-liter is the only available option on the higher-spec models like our Trekking Plus, so if you want some options you're stuck with this engine. The 2.4-liter is exclusively paired to a 9-speed automatic transmission that's built by ZF. As great as some of ZF's other gearboxes are, this 9-speed is varying degrees of bad in every application that I've used it, including the Honda Pilot, Acura TLX, and Jeep Cherokee and Renegade. Shifts can be abrupt, and the manic transmission is constantly hunting in an effort to find the most fuel-efficient gear. More than once I've been left waiting for a kick down in order to move with some gusto. Don't let my harping about the powertrain warp your vision of the 500X. It's a fun little vehicle and arguably Fiat's best product (the 124 Spider is mostly Mazda), but it's frustrating when a pleasant little crossover is brought down by such a lackluster powertrain, made worse by knowing the 1.4-liter is so much better. There's an easy fix, Fiat: Offer the 1.4-liter in all engine trims. And to be fair, it's almost kind of fun around a racetrack. See the video below. Related Video: