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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Rare Dodge Shelby Dakota is a very '80s sport truck

The late-great Carroll Shelby built an incredibly successful career of making all sorts of cars faster, more often than not, with a bigger or more potent engine under the hood. The icons are well known—legends like the Shelby Cobra, GT350 Mustang, and the big GT500. But by the 1980s, Shelby was plying his trade over at Chrysler, at the behest of chairman Lee Iacocca, churning out special editions like the Dodge Shelby Charger, zippy CSX, rorty GLHS, and this—the 1989 Shelby Dakota muscle truck. 1,500 of these racy pickups were built for just one year and a whole two-and-a-half decades later they still turn heads. This one especially. The spotless pickup recently turned up for sale online , and its odometer reads a claimed 25,307 miles. So what makes these rarified work trucks special? As with most Shelbys, it starts under the hood. Up until 1989, the standard Dodge Dakota pickups were offered in only four-cylinder and V6 variants. But Dodge (and Shelby) wanted more, so the larger 5.2-liter Magnum V8 from Dodge's full-size pickup was shoehorned into the midsize Dakota, albeit not effortlessly. To fit, Dodge had to swap the V8's belt-driven fan for an electric unit mounted in front of the radiator. That did the trick, as well as earned the V8 a few extra ponies, pushing the special Dakota up to 175 horsepower and 270 lb.-ft. of torque. That performance may sound paltry by today's standards, but in 1989 it was seen as quite sporty, and netted a zero to 60 mph dash in 8.5 seconds. A four-speed automatic with lockup torque converter transmitted that power to the rear wheels. Additional Shelby performance goodies included a limited-slip differential, transmission cooler, along with a host of eye-catching body mods, including a unique air dam and bumpers, Shelby floor mats, monogramed seats and door panels, a "CS" steering wheel, 15-spoke hollow alloy wheels, and shouty body graphics. While the Shelby Dakota didn't return for 1990, its V8 legacy did continue, and in 1991 the 5.2-liter eight-cylinder became an option on new Dakotas. Of the 1,500 Shelby Dakota pickups built, 860 were dressed in red while a rarer 640 came adorned in Bright White. This '89 is said to be #245 of those white trucks, sold new to its original (and sole) owner in Mechanicsburg, Pennsylvania, for $15,985 (the Shelby package cost $3,933 in its day). Currently, it's demanding bids north of $10,000 for its low-mileage originality. Related Video: This content is hosted by a third party.

Our interview with Jeremy Clarkson and James May, plus SEMA! | Autoblog Podcast #491

This week, David Gluckman and Mike Austin talk SEMA madness, mis-aligned steering wheels, wireless charging, McLarens (they're sports cars!), and decals. We also have an excerpt from a recent interview with James May and Jeremy Clarkson of The Grand Tour and Top Gear fame. As always, we talk about a variety of cars we've been driving and then respond to some questions from listeners. And as a bonus, there's a trivia question mixed in. The rundown is below. Remember, if you have a car-related question you'd like us to answer or you want questionable buying advice of your very own, send a message or a voice memo to podcast at autoblog dot com. Oh, and please send trivia questions! You'll get the honor of stumping your fellow listeners, and we'll thank you too. Autoblog Podcast #491 The video meant to be presented here is no longer available. Sorry for the inconvenience. Topics and stories we mention Stars Selling Cars The Ford Flex is dying SEMA! Dodge Durango Shaker concept New Mercedes inline-six engines Our interview with Jeremy Clarkson and James May Mercedes-Benz E-Class McLaren 570S Ad of the Week: Volvo ABCs of Death Spend My Money on used cars Rundown Intro - 00:00 The news - 02:15 Clarkson/May interview excerpt - 17:12 What we've been driving - 21:12 Ad of the Week - 39:02 Spend My Money/listener questions - 44:13 Total Duration: 57:05 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Feedback Email – Podcast at Autoblog dot com Review the show in iTunes Celebrities Podcasts SEMA Show Cadillac Dodge Ford McLaren Mercedes-Benz Volvo ford flex the grand tour mclaren 570s SEMA 2016