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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

All-wheel-drive Dodge Challenger GT confirmed by EPA website

The US Environmental Protection Agency accidentally confirmed the upcoming Dodge Challenger GT by posting fuel economy figures for the all-wheel-drive variant of the muscle car. According to FuelEconomy.gov, the Challenger GT, which will come with the 3.6-liter V6 when it's released, is rated to get 18 miles per gallon in the city and 27 miles per gallon on the highway, giving the vehicle a combined rating of 21 miles per gallon. Those figures are slightly lower than the rear-wheel-drive Challenger with the same engine, which gets 19 miles per gallon in the city and 30 miles per gallon on the highway. While previous reports indicated that Dodge is planning to release the all-wheel-drive Challenger GT sometime in 2017, the automaker hasn't confirmed the vehicle. (Mopar's all-wheel-drive concept from last year's SEMA Show is pictured above.) With the EPA putting out the car's official fuel economy figures, the all-wheel-drive muscle car is definitely coming, and should be here before the entire Challenger lineup gets its expected redesign in 2018. And yes, we're still hopeful that the so-called Challenger ADR we saw in spy photos means we'll see all wheel drive and Hellcat power. Because Hellcat everything. Related Video:

2014 Dodge Durango bows with eight-speed auto, updated looks [w/video]

Dodge has significantly updated its full-size Durango for the 2014 model year, giving the seven-passenger hauler a fresh look and a well-rounded boost of competitive features as it enters its fourth year in the showroom.
Cosmetically, it is hard to miss the revised front end with projector-beam headlamps and LED daytime running lamps, "floating" crosshair grille, a taller front bumper and a new lower fascia. The rear end of the facelifted Durango has been redesigned with the automaker's now-signature LED "racetrack" taillamps and resculpted rear fascia. All of the wheels are new too, with 18- and 20-inch options for each trim level with a variety of factory finishes.
Inside the cabin, buyers can select the automaker's latest Uconnect infotainment system with a full suite of infotainment features and connectivity accessed through an 8.4-inch touchscreen. Other optional goodies include a heated steering wheel, heated second-row seating and a Blu-Ray player capable of running unique programs on the twin individual rear monitors.