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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2015 Ford Mustang vs. Camaro and Challenger [w/poll]

The horsepower wars are tightening among the Detroit Three, as the Ford Mustang, Chevrolet Camaro and Dodge Challenger are getting bigger, more powerful, and yes, more fuel efficient.
That came into sharper focus this week as more information was revealed about the most insane Challenger ever - the 707-horsepower Hellcat - followed quickly by Ford's in-depth showcase of the 2015 Mustang in Dearborn.
It's shaping up to be a golden age for enthusiasts, and what's under the hood is becoming more important than ever.

2018 Dodge Challenger SRT Demon sheds seats and insulation to drop weight

You've probably already heard that the 2018 Dodge Challenger SRT Demon will be lighter than the Hellcat Challenger – to tune of more than 200 pounds. What you probably don't know is that the Dodge team did it by dropping most of the seats, along with a few other tricks. The Demon loses 113 pounds by making the front passenger seat with its seatbelt (58 pounds) and back seat (55 pounds including restraints and floor mats) optional, which accounts for a large chunk of the weight loss compared to the Hellcat. The Demon also has unique 18-by-11-inch wheels, which are 16 pounds lighter than the Hellcat's, a manual tilt/telescope steering column instead of the powered one, which loses four pounds, and an 18-pound loss thanks to removing 23 noise, vibration, and harshness parts (the Demon will not be a quiet car, to say the least). Another 20 pounds is lost removing the trunk interior trim and spare tire. Still, the Demon gains 17 pounds thanks to the wide fender flares that accommodate the massive drag radials, which also add 3.5 inches to the car's width. For reference, the lightest Hellcat weighs 4,448 pounds with a manual transmission, and the automatic-equipped car comes in at 4,455 pounds. The Demon will be revealed in April before the New York Auto Show, and Dodge will continue to tease its latest satanic muscle couple weekly until then. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.