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Buyer says Dodge dealer gave him wrong Charger, failed to notice for 2 months

Mistakes happen, and they happen all the time. But when that mistake means a customer doesn't get what he or she paid for, something's gotta give. That's what one Dodge Charger buyer claims he is trying to sort out with his local dealership. Two months after taking delivery, the owner (going by the user name Dakrbouncer4689 on Reddit) says he got a call from his local Dodge dealership reporting a little problem. He had ordered and paid for the Charger SXT (pictured above on the dealer lot), but was given a Charger SE instead. The SE being the lower trim level, this presented one set of problems – namely a $2,000 discrepancy in equipment, like a five-speed automatic versus an eight-speed, a 4.3-inch infotainment display instead of 8.4, heated seats, leather steering wheel, premium audio, remote starter and so on. The second set of issues is that the VIN number on the paperwork (including the registration and insurance papers) of course doesn't match that of the car itself. The dealer, having obviously made a rather large mistake, apparently called the owner in to sort out the mess, but according to the customer's account, things didn't go as smoothly. Instead of immediately working to address the problem, the salesman kept the owner waiting, acted like it was no big deal, and offered only to swap the cars with no compensation for the trouble. Fortunately, the manager proved more sympathetic and apologetic, and offered the customer three options: he could swap the cars (re-doing the tinted windows on the SXT that the customer had done on the SE and throwing in leather seats for free), he could keep the SE (with the dealership handling the paperwork, throwing in the leather seats, adjusting the price and refunding an extra $400), or they could cancel everything, return the car and part company. As we go to press, the Charger owner had yet to make (or at least share) his decision. But while the principle of caveat emptor makes us wonder how he managed to take home a different car from the one he paid for, clearly the salesman and the dealership made a pretty large mistake by presenting him with the wrong set of keys and letting him off the lot without double checking it all. News Source: Darkbouncer4689 via Reddit, World Car Fans Dodge Car Buying Car Dealers Economy Cars Sedan

2015 Dodge Challenger crash test results slip from last year's model

The National Highway Traffic Safety Administration has released the results of its latest round of crash testing, announcing that the 2015 Dodge Challenger has netted a five-star overall crash rating. Of course, Chrysler won't want us to tell you this, but that NHTSA overall rating is not the whole story here. As The Car Connection so astutely points out, five-star rating aside, the refreshed 2015 Challenger actually performed worse than when it was tested back in 2013. The V6-powered SXT model tested by NHTSA in this latest round of testing was only able to record a four-star rating in its frontal crash test, while it nailed a five-star rating in the side-impact test. The 2013 Challenger managed a five-star rating in the frontal test. Of course, while this rating is a sign of overall good news for Challenger fans, the car, as TCC argues, has yet to be tested by the Insurance Institute for Highway Safety. It'll be interesting to see if these NHTSA ratings translate to an IIHS Top Safety Pick or Top Safety Pick Plus. Scroll down for the full press release from FCA. All-new 2015 Dodge Challenger Earns Five-Star Overall Safety Rating From U.S. National Highway Traffic Safety Administration 2015 Dodge Challenger coupe earns five stars overall, the highest possible score in NHTSA's safety rating program More than 70 safety and security features, including new for 2015 class-exclusive Forward Collision Warning, adaptive cruise control, Blind-spot Monitoring and Rear Cross Path detection All-new 2015 Dodge Challenger starts at $26,995 (excluding tax, destination and title) December 18, 2014 , Auburn Hills, Mich. - The all-new 2015 Dodge Challenger has earned a five-star overall safety rating from the U.S. National Highway Traffic Safety Administration (NHTSA). Five stars is the highest possible safety rating given by NHTSA. "The new Dodge Challenger coupe further demonstrates our commitment to broaden the proliferation of advanced safety technologies, such as driver-assist features," says Scott Kunselman, Senior Vice President-Vehicle Safety and Regulatory, FCA-North America. In its assessment of the new Challenger, NHTSA notes the availability of Forward Collision Warning (FCW), which features forward-facing sensors programmed to detect the potential for certain types of frontal collisions. If detected, the driver is alerted with visual and audible warnings. The 2015 Dodge Challenger is the only car in its segment with such capability.

Chrysler to reveal next minivan at 2016 Detroit Auto Show

All eyes in the industry are presently fixed on this year's Detroit Auto Show, but over at Fiat Chrysler Automobiles, they're already looking towards next year's show. That's when the Italian-American automaker says it'll unveil the next Chrysler minivan. The announcement, made on the FCA Corporate Twitter feed, promises that the next Pentastar minivan will debut in January 2016, which (along with the hashtag NAIAS) suggests the next-generation family hauler will debut at the Detroit show next year. Auburn Hills is expected to replace the current Chrysler Town & Country and Dodge Grand Caravan with two all-new models: one keeping the minivan form, and the other shifting into more of a crossover. Just which nameplate gets the new form factor, and which will debut at Cobo next year, we don't know. Odds are good that it'll be the minivan not the CUV, though. Chrysler's minivan has been a winning business for the Detroit automaker, pioneering the segment, outselling the competition and marketing around the world under more brands and nameplates than just about anything else in the industry. The vehicle has been sold as the Dodge Caravan, Chrysler Town & Country, Chrysler Voyager, Plymouth Voyager, Lancia Voyager, Ram Cargo Van and Volkswagen Routan, to say nothing of long-wheelbase Grand versions of many of the aforementioned nameplates. News Source: FCA via Twitter Detroit Auto Show Chrysler Dodge Minivan/Van Detroit 2016 Detroit Auto Show chrysler town and country dodge grand caravan dodge caravan