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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Dodge Challenger SRT Demon TransBrake eliminates the need for brake torquing

Performing the perfect launch is key to drag racing. In order to get consistent starts, the engineers behind the Dodge Demon developed TransBrake, a system that holds the output shaft of the automatic transmission to keep the vehicle stationary until launch. Rather than the traditional method of two-foot brake torquing, the system is triggered by pulling the shift paddle for quick and consistent launches. According to Dodge, the main benefit of TransBrake versus a two-foot setup is a quicker power delivery and higher engine launch torque potential. The system gives brake-free launches up to 2,350 RPM, a 105-percent increase in launch boost pressures, and a 120-percent increase in engine launch torque. Dodge also claims that using the paddle provides a 30-percent better reaction when compared to using your feet. In addition to shifting duties from your feet to your hands, the Demon's TransBrake will preload the driveline. Torque is loaded at the wheels, not the transmission. That means full torque delivery 150 milliseconds after the shift paddle is released. It should also help reduce the driveline shock that occurs when those 315 section rear tires get near-instant grip. The reveal is coming near. Continue checking out Autoblog and ifyouknowyouknow.com every Thursday until the New York Auto Show. Related Video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. New York Auto Show Dodge Coupe Performance drag racing dodge demon dodge hellcat drag strip

Legacy Classic Power Wagon First Drive

Shortly before the US entered World War II, Dodge supplied the military with a line of pickups internally codenamed WC, those letters designating the year 1941 and the half-ton payload rating. From 1941 to 1945 Dodge built more than a quarter million of them, and even though "WC" came to refer to the Weapons Carrier body style, the WC range served in 38 different configurations from pickup trucks to ambulances to six-wheeled personnel and weapons haulers. The story is that soldiers returning from active duty badgered Dodge for a civilian version of that indefatigable warhorse, so Dodge responded with the Power Wagon in 1946. Even for those no-nonsense times the truck was so austere that the first three names Dodge gave it were "Farm Utility Truck," "WDX General Purpose Truck," and "General Purpose, One Ton Truck." "Power Wagon" was the fourth choice, not finalized until just before it went on sale. Nothing like today's Power Wagon, the original could be seen as either a glorified tractor or a slightly less uncouth military vehicle – hell-for-leather meant going 50 miles per hour. But it would go nearly anywhere. The civilian version was still built like it had to survive, well, a world war; power take-offs (PTOs) ran all manner of ancillaries; multiplicative gear ratios helped it produce enough torque to make an earthquake envious. Said to be the first civilian 4x4 truck made in America, any organization that needed a simple, sturdy mechanized draught animal knew it needed a Power Wagon. If history, the aura of war, and ruthless functionality attract you but mean comforts and 70-year-old manners don't, then you need to get in touch with Legacy Classic Trucks. If that history, the aura of war, and the ruthless functionality attract you but the mean comforts and 70-year-old manners don't, then you need to get in touch with Legacy Classic Trucks. The Jackson Hole, WY, restorer retains every ounce of the Power Wagon's orchard-work aptitude, decorated with present-day amenities and the best components. Each job starts with having to find a usable donor. The city of Breckenridge, CO, bought the red truck in our gallery in 1947 and used it as a snowplow for the next 30 years. In 1977 a log-home builder bought it from the city and used it for another decade as a company hauler. That's the kind of grueling longevity that lets Ram put a five-figure premium on the 2500 Power Wagon pickup it sells today. Legacy Classics founder Winslow S.