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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

Rare Dodge Shelby Dakota is a very '80s sport truck

The late-great Carroll Shelby built an incredibly successful career of making all sorts of cars faster, more often than not, with a bigger or more potent engine under the hood. The icons are well known—legends like the Shelby Cobra, GT350 Mustang, and the big GT500. But by the 1980s, Shelby was plying his trade over at Chrysler, at the behest of chairman Lee Iacocca, churning out special editions like the Dodge Shelby Charger, zippy CSX, rorty GLHS, and this—the 1989 Shelby Dakota muscle truck. 1,500 of these racy pickups were built for just one year and a whole two-and-a-half decades later they still turn heads. This one especially. The spotless pickup recently turned up for sale online , and its odometer reads a claimed 25,307 miles. So what makes these rarified work trucks special? As with most Shelbys, it starts under the hood. Up until 1989, the standard Dodge Dakota pickups were offered in only four-cylinder and V6 variants. But Dodge (and Shelby) wanted more, so the larger 5.2-liter Magnum V8 from Dodge's full-size pickup was shoehorned into the midsize Dakota, albeit not effortlessly. To fit, Dodge had to swap the V8's belt-driven fan for an electric unit mounted in front of the radiator. That did the trick, as well as earned the V8 a few extra ponies, pushing the special Dakota up to 175 horsepower and 270 lb.-ft. of torque. That performance may sound paltry by today's standards, but in 1989 it was seen as quite sporty, and netted a zero to 60 mph dash in 8.5 seconds. A four-speed automatic with lockup torque converter transmitted that power to the rear wheels. Additional Shelby performance goodies included a limited-slip differential, transmission cooler, along with a host of eye-catching body mods, including a unique air dam and bumpers, Shelby floor mats, monogramed seats and door panels, a "CS" steering wheel, 15-spoke hollow alloy wheels, and shouty body graphics. While the Shelby Dakota didn't return for 1990, its V8 legacy did continue, and in 1991 the 5.2-liter eight-cylinder became an option on new Dakotas. Of the 1,500 Shelby Dakota pickups built, 860 were dressed in red while a rarer 640 came adorned in Bright White. This '89 is said to be #245 of those white trucks, sold new to its original (and sole) owner in Mechanicsburg, Pennsylvania, for $15,985 (the Shelby package cost $3,933 in its day). Currently, it's demanding bids north of $10,000 for its low-mileage originality. Related Video: This content is hosted by a third party.

2013 Dodge Challenger R/T Redline revs into Chicago

When Dodge released the Challenger Rallye Redline last year, it brought a new dimension of styling to the car's classic muscle car lines, but it was only available in V6 form lacking the oomph to back up its sinister appearance. To remedy that situation, Dodge is unveiling the Challenger R/T Redline, powered by a Hemi V8 engine, at the Chicago Auto Show.
Other than the extra cylinders, most of the R/T's Redline package carries over from the Rallye model including the custom-look 20-inch black chrome wheels with red paint accents, but the R/T version of the package gets more of a retro look to the side stripes with graphite graphics featuring Redline lettering. Cars equipped with the six-speed manual transmission will get a performance-tuned, low-restriction exhaust allowing the engine to produce 375 horsepower and 410 pound-feet of torque; cars with the five-speed auto are rated at 372 hp and 400 lb-ft, but they do offer a bright chrome Mopar t-handle shifter and steering wheel paddle shifters.
The R/T Redline Group is offered only on cars painted in Billet Silver, Granite Crystal, Bright White and Pitch Black, and it adds just $1,995 to the MSRP of the Challenger R/T (starting at $31,990) and the Challenger R/T Plus (starting at $33,990), which adds features like Nappa leather and Boston Acoustics speakers.